CHB Operations Associate

Location: New York

About Maersk Maersk is a global leader in integrated logistics, with over a century of experience driving innovation and transforming global trade. With 100,000+ employees across 130 countries, we work together to deliver efficient, sustainable, and customer-focused supply chain solutions.

At Maersk, we value collaboration, diversity, and continuous learning, creating an environment where our people can grow while making a meaningful impact on the future of logistics.

What We Can

Offer:

At Maersk, we’re committed to building an inclusive workplace where everyone feels valued, heard, and able to be themselves. Our team members come from a wide range of backgrounds, experiences, and perspectives, and we value the unique strengths each person contributes.

Exposure to global logistics operations and opportunities to build deep expertise in customs brokerage and trade complianceA collaborative team environment with strong cross-functional support and structured knowledge sharing

Opportunities for learning and career progression within Maersk’s integrated logistics networkA fast-paced yet supportive environment that encourages ownership, accountability, and continuous development.

About the role

As a CHB Operations Associate, you will play a critical role in ensuring our customers’ imports move smoothly, compliantly, and on time. You will manage end-to-end customs brokerage operations for a dedicated portfolio of accounts, partnering closely with customers, carriers, government agencies, and internal teams. This role is well suited for someone who is detail-oriented, organized, and motivated to build expertise in customs brokerage while contributing directly to service delivery and operational excellence.

Key Responsibilities:

Serve as a primary point of contact for assigned customers, providing timely updates and resolving shipment inquiries

Prepare and submit U.S. Customs entries and Partner Government Agency (PGA) filings in compliance with applicable regulations

Manage entry files in line with defined KPIs, service standards, and documentation requirements

Coordinate shipment clearance with freight forwarders, carriers, airlines, and CFS facilities to ensure timely release

Track and trace inbound shipments from arrival through final delivery, proactively addressing delays or risks

Maintain accurate documentation and upload complete entry packages into internal systems

Support billing processes, delivery orders, and operational reporting requirements

Collaborate with internal teams to ensure coverage, knowledge sharing, and support during peak volumes.

What We Are Looking For :

Operational accuracy & compliance focus: we are looking for someone who is highly detail-oriented, committed to accuracy, and proactive in ensuring all customs processes and documentation meet regulatory and company standards6–12 months of experience in customs brokerage, logistics, or a related operational role (2+ years preferred in CHB or similar environments)
Solid understanding of import processes, documentation, and regulatory compliance requirements

Strong verbal and written communication skills with the ability to interact effectively with multiple stakeholders

High attention to detail, strong organizational skills, and the ability to manage multiple priorities in a fast-paced environment

Bachelor’s degree preferred or equivalent relevant work experience;
Customs Broker License is an advantage but not required

Your Impact In this role, you will contribute directly to enhancing customer experience, ensuring compliance, improving operational efficiency, and supporting the adoption of standardized processes and digital tools across customs brokerage operations.

Job Type:Full Time Salary:$56,000 - $60,000
* The above stated pay range is the anticipated starting salary range for the position. The Company may adjust this range in light of prevailing market conditions and other factors such as location. The Company will work directly with the selected candidate(s) on the final starting salary in accordance with all applicable laws.

Benefits:

Full time employees are eligible for Health Insurance, Paid Time Off, and 401k Match.

Notice to…