Supply Chain Operations Lead

Supply Chain Operations Lead

New York, NY 10017

The Supply Chain Operations Lead ensures vendor invoice and work order contractual compliance by collaborating with cross‑functional teams to deliver accurate, timely invoicing. This role drives process improvements, establishes governance routines, and resolves compliance issues across vendor management, sourcing, facilities management, finance, and procurement central services.

• Ensure rate cards and recurring work schedules align with vendor contracts and are managed appropriately in Corrigo (JLL's Centralized Maintenance Management system)
• Draft recurring work schedules and loader files with Sourcing partners
• Review monthly reports to add, edit, or suspend schedules in partnership with the Account Business Operations Analyst (BOA)
• Manage work order invoice interface errors and investigate root causes to prevent recurrence
• Manage Landlord and Non-Connected Vendor Authorized No Charge processes

• Liaise with vendors to resolve invoicing and work order inquiries including rate cards and recurring work schedules
• Monitor vendor performance data in Corrigo and support corrective actions
• Assist with Vendor Open Accounts Receivable (AR) reviews and track timely resolution

• Develop and enforce operational procedures and Standard Operating Procedures (SOPs)
• Create work order management best practices for suppliers
• Lead change management strategies to enhance vendor and operational performance
• Provide Facilities team support with work order management and training
• Resolve BTAP (Bill to Account Payable) exceptions

• Deliver supply chain data, analytics, and reporting
• Manage supply chain project activities
• Oversee JBS (JLL Business Services) activities related to COI (Certificate of Insurance)

• Strategic thinking with strong implementation capabilities
• Advanced proficiency in Microsoft Excel (data analysis, pivot tables, reporting)
• Excellent written and oral communication skills for stakeholder engagement at all levels
• Ability to mentor colleagues and provide technical guidance
• Strong organizational skills with capacity to manage multiple priorities independently
• Professional composure under pressure
• Detail‑oriented and self‑motivated with strong organizational skills and the ability to handle and follow through on multiple priorities in a changing environment

• 3–5 years in facilities management, vendor management, or supply chain operations
• 2+ years working with Corrigo or similar work order management systems
• Demonstrated experience leading process improvements and establishing governance frameworks
• Project management experience preferred

• Bachelor's degree in supply chain management, facilities management, business administration, or related field preferred
• Associate's degree with equivalent experience considered

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Estimated compensation for this position: 84,600.00 –  USD per year

• 401(k) plan with matching company contributions
• Comprehensive Medical, Dental & Vision Care
• Paid parental leave at 100% of salary
• Paid Time Off and Company Holidays
• Early access to earned wages through Daily Pay

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at  This email is only to request an accommodation.

Please direct any other general recruiting inquiries to our Contact Us page.