Global Merchandise Logistics Coordinator

Title:

Global Merchandise Logistics Coordinator

Location:

New York, NY

Pay: 24/hr on W2

Schedule:

Mon-Thu in office/ Fri WFH; 10am - 6pm EST

Duration: 4 Months (Possibility of extension)

Fame House is seeking a highly organized and resourceful Global Merchandise Logistics Coordinator to join its U.S. Operations team. This position will support the movement of merchandise between vendors, fulfillment centers, retail locations, e-commerce warehouses, and touring teams. This role is ideal for someone who thrives in a fast-paced environment, communicates well, and can manage multiple priorities  will coordinate domestic and international shipments, track high-priority deliveries, and quickly resolve issues involving carriers, customs, vendors, or warehouses.

Most work will take place during regular business hours. However, urgent product launches, tour shipments, or delivery issues may occasionally require evening or weekend support.

• Coordinate domestic and international shipments for merchandise, e-commerce, retail, and touring operations.
• Schedule and track inbound and outbound shipments from pickup through final delivery.
• Support fast-moving product launches and expedited or overnight shipments.
• Monitor shipments and communicate delays, risks, and updated delivery timelines.
• Resolve customs holds, missing paperwork, carrier delays, and other shipment issues.
• Work with carriers, customs brokers, vendors, warehouses, and internal teams.
• Track shipments and operational updates using  and internal systems.
• Use Fed Ex Advanced Shipment Tracking, UPS Quantum View, and other carrier platforms.
• Maintain shipment records, vendor information, and logistics documents in SharePoint.
• Support LTL, parcel, freight, warehouse, and distribution activities.
• Schedule supplies and materials for vendors and touring teams.
• Audit warehouse orders, inventory, shipment records, and advanced shipping notices.
• Support vendor compliance, chargebacks, contracts, and required documentation.
• Assist with logistics reporting, quality metrics, and process improvements.
• Build strong relationships with vendors, transportation partners, and fulfillment centers.
• Support special projects and cross-train with other members of the Operations team.

• 2-4 years of experience in logistics, transportation, supply chain, order management, or a related area.
• Domestic logistics experience; international logistics experience is strongly preferred.
• Experience with parcel, LTL, freight, warehouse, or distribution operations.
• Experience resolving customs, carrier, or shipment documentation issues is preferred.
• Strong organizational skills and the ability to manage a high volume of emails and updates.
• Excellent written and verbal communication skills.
• Strong attention to detail and the ability to stay calm under pressure.
• A proactive, resourceful, and solutions-focused approach.
• Ability to work independently and follow issues through completion.
• Strong skills in Microsoft Outlook, Excel, Word, and SharePoint.
• Experience with  is preferred.
• Experience with Fed Ex Advanced Shipment Tracking or UPS Quantum View is a plus.
• Experience in e-commerce, retail, apparel, consumer products, entertainment, music merchandise, or touring is preferred.
• Bachelor's degree in business, logistics, supply chain, or a related field is preferred but not required.
• Flexibility to occasionally support urgent evening or weekend needs.