Supply Chain Operations Manager

We are seeking an experienced and driven Supply Chain Operations Manager to lead our international freight forwarding operations. In this pivotal role, you will oversee the full lifecycle of air and ocean shipments — from booking and documentation through customs clearance, delivery, and invoicing — while guiding a dedicated team of logistics operators.

You will serve as the operational anchor for our import/export division: managing carrier and customer relationships, ensuring strict compliance with U.S. customs and international shipping regulations, and continuously improving workflows for efficiency and profitability. This is a hands‑on leadership role that requires equal parts strategic thinking and on‑the‑ground problem solving in a dynamic, fast‑paced environment.

• Daily operations supervision
• Team training & performance
• Escalation & exception handling
• Compliance & documentation

• 5+ years of hands‑on international freight forwarding experience covering both air and ocean import/export operations.
• Minimum 2 years in a supervisory or lead role managing a team of logistics operators.
• Strong working knowledge of U.S. Customs clearance procedures, export documentation (EEI, B/L, AWB), and compliance regulations (CBP, ITAR, EAR).
• Proven leadership skills with the ability to train, mentor, and hold team members accountable to SOPs and performance standards.
• Excellent written and verbal communication skills; experience managing carrier, customer, and vendor relationships.
• Demonstrated ability to serve as an escalation point for operational issues, customer complaints, and carrier disputes.
• Proficiency with a Transportation Management System (TMS); experience with Cargo Wise strongly preferred.
• Strong organizational and multitasking skills with the ability to perform under pressure and meet time‑sensitive deadlines.
• Experience coordinating with domestic trucking providers and warehouse partners to ensure timely pick‑up and delivery.
• Ability to review files, reports, and billing across air and ocean shipments for accuracy and timeliness.
• Bilingual proficiency in English and Chinese (Mandarin or Cantonese) is a plus.

Compensation:

• Base Salary: $80,000 – $100,000 (commensurate with experience)
• Pay Type:
  
  Annual, Exempt / Full‑time salaried
• Performance Bonus:
  Eligible — based on individual & team KPIs
• Review Cycle:
  Annual merit‑based increases

  Benefits Package:

  • Health Insurance — Medical, dental & vision coverage for employees and dependents
  • Paid Time Off — Competitive PTO, sick leave, and paid holidays
  • 401(k) Plan — Company‑sponsored retirement plan with employer contribution
  • Career Growth — Professional development, training, and promotion pathways
  • Industry Training — Access to customs, compliance & TMS certification programs
  • Inclusive Workplace — Multilingual, multicultural team environment