Ecommerce Operations Manager

We're looking for a hands-on Ecommerce Operations Manager to own the end-to-end operational backbone of our online business -- from warehouse to doorstep. You'll lead our logistics strategy, manage domestic and international shipping programs, oversee inventory across channels, and help lay the groundwork for EU and UK market expansion.

• Warehousing:
  Oversee domestic fulfillment operations and help evaluate future EU/UK infrastructure

• Shipping & Logistics:
  Manage carrier relationships, SLAs, and international shipping programs

• Inventory:
  Own stock levels, forecasting, replenishment, and accuracy across all channels

• Operations Software:
  Own OMS, WMS, and shipping platform integrations

• Lead day-to-day operations across fulfillment, shipping, and logistics -- ensuring orders ship on time and SLAs are met across DTC and marketplace channels

• Own end-to-end inventory management -- including demand forecasting, replenishment planning, stock accuracy, and cycle counts across all warehouses and sales channels

• Maintain healthy inventory levels across Shopify, Amazon FBA/FBM, and 3PL locations -- minimizing both stockouts and excess carrying costs

• Manage international shipping to EU and UK markets -- including cross-border compliance, duties/VAT, and carrier selection

• Help evaluate and potentially build out EU/UK fulfillment infrastructure over time -- including researching 3PL partners and regional logistics options to support future growth

• Manage and improve the operations tech stack (OMS, WMS, Shopify, Amazon Seller Central, shipping software, automation tools) -- evaluate vendors and drive integrations

• Build and report on KPIs covering inventory accuracy, fulfillment performance, delivery SLAs, cost per shipment, and returns rate

• Partner cross-functionally with Customer Service, Finance, and Marketing to align inventory and operational capacity with demand forecasts and campaigns

• Manage vendor and carrier relationships -- negotiate rates, resolve escalations, and evaluate new partners as needed

• 4+ years in ecommerce or omnichannel operations, with direct responsibility for fulfillment, shipping, and inventory management

• Demonstrated experience owning inventory across multiple channels -- forecasting, replenishment, cycle counts, and reconciliation

• Proven experience with international shipping -- ideally including cross-border shipping to EU and/or UK post-Brexit, including VAT, IOSS, and customs documentation

• Familiarity with 3PL management and/or experience evaluating and onboarding regional fulfillment partners

• Hands-on Shopify experience in an operations context -- managing orders, apps, fulfillment workflows, and integrations at scale

• Amazon marketplace experience -- including Seller Central operations, FBA/FBM management, listing health, and order fulfillment workflows

• Advanced Excel proficiency -- comfortable building and maintaining complex spreadsheets for inventory tracking, reporting, and operational analysis (pivot tables, VLOOKUPs, etc.)

• Experience with other ecommerce operations software -- WMS, OMS, or shipping platforms (e.g. Ship Bob, Flexport)

• Strong data literacy -- comfortable building dashboards, tracking KPIs, and using data to diagnose problems and prioritize improvements

• Excellent project management and communication skills -- able to coordinate across teams and manage vendors simultaneously

• Hands-on experience with Ship Station for multi-carrier shipping management and order routing

• Prior experience evaluating or standing up EU or UK-based 3PL partnerships

• Experience with DDP (Delivered Duty Paid) shipping models or OSS/IOSS registration

• Comfort evaluating and implementing new operational tooling or automation

Pay: $70,000.00 - $90,000.00 per year

• 401(k)

• Dental insurance

• Paid time off

• Vision insurance

Work Location:

In person