Logistics Manager

Welcome to Fi.

We’re a passionate team from Square, Google, Oura, Peloton, Uber, and more working to transform the human-pet relationship. Our mission? Develop cutting‑edge technology to revolutionize what it means to be a pet parent. The pet industry remains firmly stuck in the past and we are here to change that. Fi is leveraging our team's talent and expertise to improve the lives of millions of pets in the U.S. Real‑time location tracking, activity, sleep and behavior monitoring – and that's just the beginning.

The most exciting aspect of our work? Bridging the communication gap between pets and humans. Imagine a world where everyone knows how their pet feels in real time and how to keep their best friend in good shape. That's the future we're building at Fi.

If you're someone who thrives in innovative, collaborative work environments and feels strongly about helping pets live longer, better lives, Fi could be the perfect fit. Join us in our pursuit of the “impossible,” or as we call it here “let me find a way,” to redefine the future of pet ownership together.

We're looking for a Logistics Manager to own our US fulfillment operation end to end. Our 3PL ships nearly every order we take across DTC, Amazon, and our retail accounts, and we need one person accountable for how well that warehouse performs and what it costs us. You'll own the 3PL relationship, own inbound freight from our suppliers through warehouse receipt, and own the cost line that comes out the other side.

This is a hands‑on role for someone who wants to walk the pick path, challenge a bad invoice, and then defend the cost per order in a finance review.

• Own the US 3PL relationship: weekly cadence, SLA scorecards, escalations, and quarterly business reviews.
• Hold the warehouse to standard on what customers feel: on time ship rate, order accuracy, receipt to putaway time, damage, and shrink.
• Drive root cause fixes on misships, mispicks, short shipments, and mislabeling, partnering with CX to kill what's generating tickets instead of clearing them one by one.
• Own inventory integrity: WMS accuracy, cycle counts, physical audits, and reconciliation with the 3PL's system.
• Manage kitting, assembly, and value‑add work orders, and staff the site ahead of peak.
• Build and maintain the SOPs for receiving, storage, picking, packing, and shipping.
• Own inbound freight from supplier dock to warehouse receipt, including bookings, mode selection, drayage, and delivery appointments. Make and defend the mode and routing calls, weighing landed cost against the risk of a late arrival on a constrained SKU.
• Manage forwarder and broker relationships and keep documentation, classification, and duty treatment audit‑ready.
• Support new fulfillment nodes and international warehouses as we expand, from partner selection through cutover.
• Own the fulfillment cost line end to end, cost per order, cost per unit, storage, value‑add spend, outbound parcel, and build the cost‑to‑serve view by channel so we know what DTC actually costs versus Amazon or retail.
• Audit 3PL and carrier invoices line by line every month. Catch billing errors, duplicate charges, and rate card deviations, and get them credited back.
• Negotiate and manage carrier rate cards and run rate reviews and re‑bids.
• Find and execute cost‑down initiatives that lower cost per unit without hurting service.
• Partner with finance on the logistics budget: accruals, forecast to actual, and cost per order targets by channel.
• Own returns end to end, intake, grading, restock, refurb, and disposition, and drive cost per return down as a managed line.
• Feed return reasons back to product, quality, and CX to fix recurring defects at the source.
• Bring fulfillment reality into planning, launch, and commercial conversations before commitments get made, and support new product and channel launches with packaging, labeling, and readiness.
• Work with data and engineering to automate tracking, reduce errors, and improve shipment visibility.
• 5+ years in logistics, fulfillment, or 3PL operations at a company that ships physical product, ideally consumer hardware or DTC.
• Direct experience managing a 3PL…