Logistics & Sales Operations Specialist

About Venchi

Since 1878, Venchi has celebrated chocolate in all its forms — from the authentic taste of our cocoa origins to the art of gelato. Today, we bring Italian excellence, quality, and positive indulgence to customers around the world through a growing network of stores and channels.

Since 1878, Venchi has celebrated chocolate in all its forms — from the authentic taste of our cocoa origins to the art of gelato. Today, we bring Italian excellence, quality, and positive indulgence to customers around the world through a growing network of stores and channels.

Taste, Truth, Ingenuity, and Togetherness — guide how we work, grow, and create experiences for our customers and teams.

The Senior Logistics & Sales Operations Specialist will support daily supply chain execution while helping build stronger, more scalable logistics processes for Venchi’s U.S. business. This role is approximately 50% hands-on operations and 50% process improvement, with responsibility across Retail, Wholesale, and Ecommerce fulfillment. The ideal candidate is highly organized, data-driven, comfortable working with third-party logistics providers, and motivated to use AI, automation, and better reporting to improve service, accuracy, and cost performance.

• Manage end-to-end order fulfillment across channels.
• Coordinate daily warehouse and transportation activities to ensure timely, accurate deliveries.
• Act as a key operational liaison with third-party logistics providers, carriers, customers, and internal teams.
• Monitor inventory levels, lot traceability, shelf life, replenishments, and inventory accuracy.
• Resolve shipping discrepancies, customer service escalations, and operational exceptions.
• Ensure compliance with customer routing guides, vendor requirements, and operating procedures.

• Monitor and report operational KPIs, including OTIF, inventory accuracy, order cycle time, transportation costs, and customer service performance.
• Analyze data to identify trends, risks, root causes, and improvement opportunities.
• Support freight, warehousing, and fulfillment cost tracking and cost control initiatives.
• Develop reports and dashboards that improve operational visibility and decision-making.
• Recommend corrective actions to improve service reliability, efficiency, and cost performance.

• Challenge existing processes and identify opportunities to eliminate manual work and improve productivity.
• Leverage AI, automation, and digital tools to streamline workflows, reporting, and exception management.
• Support scalable process improvements that strengthen accuracy, speed, and service quality.
• Contribute to a culture of ownership, innovation, continuous improvement, and data-driven execution.

• Bachelor’s Degree in Supply Chain, Logistics, Business Administration, or related field.
• 5+ years of experience in logistics, transportation, supply chain, customer operations, or distribution.
• Experience working with third-party logistics providers.
• Strong understanding of warehouse operations, inventory management, transportation, and order fulfillment.
• ERP experience, preferably Microsoft Dynamics 365.
• Advanced Excel skills and strong analytical capabilities.
• Excellent communication, problem-solving, and organizational skills.
• Experience in food, consumer goods, retail, or temperature-controlled distribution.
• Knowledge of lot control, shelf-life management, product traceability, and customer compliance requirements.
• Experience supporting Retail, Wholesale, and Ecommerce operations.
• Exposure to reporting tools, process automation, AI applications, or business intelligence platforms.
• Experience driving process improvements with measurable business impact.

• Ownership mentality, accountability, and a proactive problem-solving approach.
• Comfort working with data, KPIs, operational analytics, and cost-performance tradeoffs.
• Curiosity and enthusiasm for AI, automation, and smarter ways of working.
• Ability to balance hands-on execution with process improvement and strategic…