Global Operations Specialist

Flexport is shaping the future of global commerce with technology and operational expertise, helping companies of all sizes move merchandise across 112 countries.

Help our customers improve their global supply chains

At Flexport, the mission is to make global trade easier for everyone. Flexport connects more than 10,000 clients, both consignees and shippers, across 112 countries. The role helps businesses of all sizes find the global trade solutions that will empower their success.

Customers need support to survive and win in 2025. Their success is our success. Flexport is building the platform for global trade through a strategic model combining customer centricity, supply chain expertise, advanced technology, and data analytics.

As a Global Operations Specialist, you are responsible for executing the shipment lifecycle for Ocean & Air shipments, ensuring data integrity is maintained at the highest standard, and proactively minimizing delays with urgency.

As a new team member in the North American Operations group, you'll begin by immersing yourself in the company culture and mastering world-class operations. As Flexport continues to grow, there could be opportunities for future team members to become founding team members in new markets, relocate internationally, and help expand the company's presence around the world. If you're interested in a fast-paced career with the potential for international experience, this opportunity could offer unmatched growth and adventure.

You will:

• Be responsible for executing the movement of ocean and air freight shipments from booking at origin to final delivery at destination.
• Maintain communications with Flexport transportation and warehousing partners to facilitate the progress of shipments in transit.
• Work and communicate cross-functionally within Flexport.
• Be a part of the frontline groups ensuring the highest standard of Flexport quality: shipments move on time and exceptions are handled appropriately.
• Use metrics to spot opportunities to improve and deliver great performance in your role.
• Own the data quality of clients' information by validating booked shipments, tracking client shipment status, and validating shipment schedules.
• Consistently follow Standard Operating Procedures (SOPs) to ensure that your work satisfies internal Key Performance Indicators (KPIs) and Service-Level Agreements (SLAs) in line with productivity goals.

You should have:

• Bachelor's/Associate's degree OR 1+ year of relevant experience preferred. New graduates are encouraged to apply.
• Team-centric mindset: obsessed with team outcomes, doing what it takes to deliver the team’s and clients’ expectations.
• Strong written and verbal communication skills.
• Strong attention to detail in a high-energy, fast-paced environment.
• Proficient in Google Suite/Microsoft Suite (Sheets/Excel).
• Fluency in English, both written and verbal.
• A compliance-first attitude to operate successfully in a heavily regulated industry.