Manager, Customer Supply Chain Collaboration - Amazon

Our Story

Launched in 2015, Sol de Janeiro is a globally recognized, award-winning beauty brand, drawing inspiration from Brazil’s beauty rituals, warmth, and spirit. Sol de Janeiro delivers a sensory experience beloved by multi-generational consumers worldwide, with clinically proven results, transformative textures, and transportive fragrances.

Headquartered in New York and launched as a digitally native brand, we have expanded globally with teams in Paris, London, and Germany. Our commitment to excellence has earned high-profile honors, including being named one of TIME1 00’s 2024 Most Influential Companies, Fast Company’s 2024 World's Most Innovative Companies, and WWD Beauty Inc’s Power Brands of 2024, underscoring its leadership in the beauty industry and outstanding workplace These accolades highlight our dedication to being a leading brand in the beauty industry and an exceptional workplace.

Sol de Janeiro is seeking a Manager, Customer Supply Chain Collaboration – Amazon to own and scale day-to-day Amazon operational excellence while partnering on broader, enterprise-level initiatives across our Global Operations & Logistics (GOAL) organization. This role is responsible for ensuring the health, accuracy, and efficiency of Amazon operations in the U.S. and UK, while supporting cross-channel process improvements that extend across Amazon, DTC, and wholesale networks.

This position sits at the intersection of execution and ownership, maintaining operational rigor today while building scalable processes that support Sol de Janeiro’s continued growth. The role partners closely with the Senior Manager / Director-level Amazon leadership and cross-functional teams including Finance, Planning, IT, Customer Experience, and 3PL partners.

• Own day-to-day Amazon operational integrity across Seller Central and/or Vendor Central, including account health, compliance, issue resolution, and inbound execution (U.S. and UK).
• Ensure timely, accurate, and efficient receipt of inventory into Amazon fulfillment networks; monitor and resolve receiving, inventory, and reconciliation discrepancies.
• Own inventory control workflows and financial reconciliation in partnership with Finance, including variance analysis, SKU mapping accuracy, and reporting integrity.
• Lead operational planning and execution for key Amazon retail moments (Holiday, Prime events, BFCM), ensuring inventory readiness and inbound alignment.
• Implement and maintain appropriate inventory controls and ensure accurate inventory data across all systems.

• Monitor and analyze logistics, warehousing, and carrier KPIs to ensure 3PL partners meet or exceed SLAs; support the development and maintenance of KPI dashboards.
• Analyze current operational processes and performance, recommending and executing solutions to improve efficiency, accuracy, and scalability.
• Work closely with Planning to maintain appropriate stock levels across the Amazon catalog, support peak builds, and enable new product launches.

• Support Transfer Order (TO) lifecycle execution for Amazon & contribute to process standardization, accuracy, and reconciliation.
• Support reverse logistics and returns optimization
  , assisting in the design, execution, and stabilization of removals and returns processes to reduce fees and inefficiencies.
• Execute cross-channel operational pilots and process improvements (e.g., inbound optimization, palletization strategies, inventory evaluations), owning execution, tracking, and documentation against defined success metrics.
• Support brand protection and compliance initiatives, including gray market monitoring, Transparency program workflows, and IP enforcement execution.

• Act as a central operational partner across Amazon, 3PLs, and internal teams owning escalations, driving resolution, and ensuring alignment.
• Translate complex operational challenges into clear action plans and executive-ready communication.
• Build and maintain strong working relationships with internal…