Mail Services Supervisor NY

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Ready to take your career to the next level? Join our top tier Workplace Experience Host Team at CBRE, where you'll collaborate with a diverse group of associates to provide white glove hospitality to employees and clients, creating a wonderful workplace environment and daily experience
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As a CBRE Mail Services Supervisor, you will lead mailroom and shipping operations at a high-profile Manhattan office and event space. This is a hands‑on, player‑coach role requiring presence on the floor alongside your team every day.

This role sits within the Office Operations function, delivering essential support to a demanding, fast‑paced client environment where confidentiality, professionalism and precision are non‑negotiable.

• Supervise and actively support personnel across all mailroom and shipping and receiving functions. Set work schedules, assign tasks and cross‑train staff to ensure full operational coverage, including during high‑volume event periods and seasonal activations.
• Oversee the receipt, handling, logging and dispatch of apparel samples, seasonal product, confidential materials and VIP items. Maintain a secure and clearly documented chain of custody for all inbound and outbound shipments at all times.
• Manage high‑volume event product flows in a fast‑paced environment, ensuring accurate intake, secure storage and timely distribution. Coordinate logistics for high‑profile activations with the professionalism and discretion the client requires.
• Maintain and enforce mailroom policies and procedural manuals, including protocols for confidential and high‑value items. Communicate updates clearly to all team members and drive consistent compliance.
• Operate and oversee shipping and tracking platforms including UPS, Fed Ex, USPS, PS Tracks, Ricoh, Pitney Bowes and related mail and package systems. Ensure all team members are trained and proficient on applicable platforms.
• Resolve operational issues quickly and decisively. Identify root causes, implement corrective actions and communicate outcomes to relevant stakeholders without delay.
• Develop and refine techniques that improve throughput, accuracy and security, particularly during peak periods and event‑driven surges.
• Maintain cost records by department, implement cost‑saving measures and report on operational efficiency with accuracy and transparency.
• Ensure all work output reflects the highest standards of organization, confidentiality and client service. Uphold the client's maxims in every interaction.
• Lead by example. Model behaviors consistent with CBRE RISE values. Build team capability, set high expectations and hold the standard on performance, professionalism and accountability.