Ocean Import Supervisor

jas is an international, non-asset-based supply chain services and solutions company. Our services include air and ocean freight forwarding, contract logistics, customs brokerage, distribution, inbound logistics, truckload brokerage and other supply chain management services, including consulting, the coordination of purchase orders and customized management services.

the ocean import supervisor is responsible for overseeing day-to-day ocean import operations, ensuring accurate and timely handling of shipments in accordance with company and customer expectations. This role supports the import manager in executing operational goals and is a key liaison between the operations team and leadership to help maintain process efficiency and high service standards.

• receive and track customer bookings/orders. Send shipping instructions overseas according to customer instructions or established sop’s.
• notify customer of arrival and charges. This must apply to any delay notices and customs/exam holds. Applicable charges for any holds must also be advised to the necessary party concerned immediately after we receive our notification.
• follow the guidelines specified by the company’s business process team.
• process customs entries, i.e. Classify invoice, file rlf entries, enter electronic invoices.
• own the process for fda related entries.
• review and prepare documentation with accuracy on every detail and aspect, not limited to but including customs classification, i.t. Number, commercial invoices, details, etc.
• transmit information to abi, verify results and make corrections if necessary, monitoring the release of customs and also any oga as may apply (usda, fcc, dot… etc.).
• check customs release details and ensure any discrepancies are handled properly.
• transmit payment of customs duties as needed.
• manage exceptions with involved parties and customer.
• ensure that file contains all necessary document copies in proper sequence.
• coordination of entry and break bulk shipments.
• work with sales on account implementation, ensuring a smooth transition from sales to operations.
• answer all customer requests in accordance with our company standards and guidelines.
• monitor closely any shipments moving on an i.t. And provide release, payment and delivery instructions within the allotted free time.
• collect any cod monies owed before arranging delivery to the customer.
• handle and manage all customer contact at file level regarding exceptions.
• ensure highest level of data quality by processing the shipment accurately.
• provide accurate job costing forecast – ensure all payables, receivables and accruals are set and properly managed per company rules and guidelines.
• work with vendors and overseas offices to dispute any incorrect payables at the earliest opportunity to maintain accurate accounting.
• bill/invoice each file to the respective customers paying close attention to payment terms for the responsible party.
• assure that original bill of lading requirements are met in a timely manner.
• dispatch freight for delivery, maintaining communication with trucker throughout delivery.
• confirm pod for each shipment and updating our system with pod information.
• update track and trace proprietary applications.
• assist sales, department manager and colleagues in compiling quotes by providing rates, tariffs, etc.
• assure that file contains all necessary documents as set by company standards and filed promptly in appropriate location.
• other duties as requested.

• provide input to the import manager for employee performance evaluations.
• recommend employee hiring, terminations and promotions.
• identify and resolve personnel issues.
• provide ongoing coaching and mentoring of staff to develop skills to optimum levels.

to perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• excellent organizational skills.
• excellent problem solving skills.
• effectively…