Director of Business Operations

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Full Time Director Amherst, NY, US

Salary Range: $90,000.00 To $ Annually

Dent Neurologic Institute is committed to excellence in all we do. Our culture is built on 4 key pillars: respect, quality, productivity, and well‑being. By remaining dedicated to these values and the overall mission, we are dedicated to making a difference for both patients and colleagues. When you join the Dent team, you can take advantage of a variety of benefits:

• Life Insurance
• 401(k) Retirement Plan
• Critical Illness, Accident, & Legal Plans
• Wellness Program
• Paid Time Off
• Paid Holidays
• Free Onsite Parking at All Locations

Position Summary:The Director of Business Operations is responsible for leading key non-clinical business functions that support the efficient operation of Dent Neurologic Institute. This position provides strategic and operational oversight of purchasing and procurement, vendor and contract management, facilities operations, business insurance programs, and related administrative services. The Director works collaboratively with executive leadership to ensure organizational resources are managed effectively, contracts are optimized, facilities are safe and well-maintained, and operational risks are appropriately mitigated.

Responsibilities of Position:

• Direct and oversee organizational purchasing and procurement activities across all DENT departments and locations.
• Establish purchasing standards, controls, and policies to maximize value, ensure compliance, and manage expenses.
• Oversee inventory management processes and associated systems; monitor inventory levels, reconcile discrepancies, and implement corrective actions as needed.
• Ensure purchasing and inventory system users are appropriately trained and operational procedures remain current and effective.
• Develop, implement, and maintain procurement‑related policies, standard operating procedures, and internal controls.
• Oversee the preparation, approval, tracking, and fulfillment of purchase orders and purchasing requests.
• Monitor procurement workflows to ensure timely delivery of goods and services and resolve delays when necessary.
• Manage office supply, medical‑surgical supply, and other organizational purchasing programs in accordance with established policies.
• Analyze organizational spending patterns and identify opportunities for standardization, cost savings, and operational improvements.
• Collaborate with Accounting and Finance to ensure purchasing processes, invoice reconciliation, and reporting are accurate and compliant.
• Monitor inventory and purchasing performance through monthly reporting and data analysis, including inventory receipt verification and billing accuracy reviews.
• Develop and maintain a comprehensive vendor management strategy designed to support organizational goals and operational efficiency.
• Evaluate, select, onboard, and oversee vendors, suppliers, contractors, and service providers.
• Negotiate pricing, service agreements, delivery terms, and other contractual arrangements to achieve favorable organizational outcomes.
• Establish vendor performance expectations and monitor service levels, quality, responsiveness, and compliance.
• Serve as the primary organizational liaison with vendors, suppliers, and contractors.
• Lead and support competitive bid processes, requests for proposals (RFPs), requests for quotes (RFQs), and vendor evaluations.
• Investigate and assist in the resolution of issues involving defective products, service failures, delivery concerns, or vendor disputes.
• Maintain positive and productive vendor relationships while…