Process Lead

Gopuff is seeking a Process Lead for our Operations team. Reporting to the site leader or manager, this role is a core part of the leadership team with the responsibility to ensure order accuracy and fast, efficient delivery to our customers. During your shift you will lead the performance and day‑to‑day tasks of both the Pack and Receive and Kitchen teams.

Customers turn to Gopuff to deliver their everyday essentials—day and night, rain or shine. We’re assembling a team of thinkers, dreamers and risk takers who are ready to help us reshape the world of retail faster than ever before. And it doesn’t hurt if you like snacks.

• Pack orders and receive inbound inventory during low‑volume / minimum‑staffed periods.
• Complete ICQA during low‑volume / minimum‑staffed periods.
• Support the associate team in path when there are gaps in shift coverage, which may include the use of carts, pallet jacks, dollies and other equipment to move product.
• Quarterback and direct all associate activities during the shift.
• Escalate in real‑time any site issues to site leadership, regional leadership and live monitoring for assistance.
• Ensure completion of close/open checklists for the OA team.
• Oversee execution of all facility operations and delivery processes for your shift, while ensuring that subsequent shifts are set up to succeed.
• Develop and train new associates within the site and kitchen (if/when site leadership is unable to be on shift).
• Manually intervene in driver routing & dispatching.
• Perform shelf‑move activities (for reorganization & backstock).
• Execute all site‑specific projects or initiatives (including, but not limited to, audit counts, new‑hire onboarding, food‑safety and cleanliness audits, etc.). Conduct damage and expiry‑process audits.
• Assist in meeting performance objectives including, but not limited to, site labor management during shift, order volume, pack times, mispack rates, inventory accuracy and bottlenecking.
• Troubleshoot/root‑cause analysis for defects within shift.
• Stand, push, pull, squat, bend, reach and walk during shifts.
• Handle products that may contain tobacco, nicotine, or alcohol.
• Work in freezer locations periodically throughout shifts.
• Complete additional assigned duties based on the needs of the business.

• 2 years of internal Gopuff experience.
• 2 + years of leadership experience in retail, grocery, military, restaurant or equivalent experience.
• 1 + year of experience in improving processes and efficiencies;
  Serve Safe certification highly preferred.
• Ability to work with fluid schedules; be available during peak hours of operation (5 pm – 3 am) and available to support the facility on weekends and/or holidays as needed by the business.
• Team‑oriented mentality.
• Ability to stand, bend, reach and walk during shifts.
• Ability to lift up to 49 pounds.

• Medical/Dental/Vision insurance (full‑time employees).
• 401(k) retirement savings plan.
• 25 % employee discount & FAM membership.
• Vacation and sick time for eligible employees.
• EAP through All One Health (formerly Carebridge).

• Compensation is based on market pricing and may vary depending on location. For U.S. locations it is based on a cost‑of‑labor index.
• New York, NY: $19.95 per hour.
• Salary range reflects expected pay based on skills, experience, qualifications, location and market conditions; ranges may be modified in the future. For additional information on compensation, please contact the designated recruiter for this role.

At Gopuff, we know that life can be unpredictable. Sometimes you forget the milk at the store, run out of pet food for Fido, or just really need ice cream at 11 pm. We get it—stuff happens. That’s where we come in, delivering all your wants and needs in just minutes.

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