Service Operations Coordinator

DMW&H is a premier Automated Material Handling Systems Integrator headquartered in Northern NJ. Our employees have recognized us as one of the best places to work in New Jersey for eight continuous years. As a leading automation company, DMW&H specializes in the design, integration, installation, and support of innovative distribution centers material handling systems.

The Service Operations Coordinator is responsible for the daily administrative and operational coordination of the Field Service Department, with primary responsibility for ERP management, service administration, operational coordination, and technician support. This position serves as the operational hub between the Service Manager, Field Service Supervisor, Field Service Technicians, customers, and internal departments to ensure accurate work order management, labor tracking, billing support, operational reporting, and overall service efficiency.

This role requires a strong understanding of ERP systems, service administration, and operational workflows while supporting the daily coordination of field operations and dispatch activities. The Service Operations Coordinator will maintain the integrity of Service Now and SAP data, ensuring accurate work order processing, technician time entry, purchase orders, customer records, reporting, and billing to support daily operations and long-term business objectives.

The successful candidate will be highly organized, customer-focused, and capable of balancing multiple priorities in a fast-paced environment. This individual will play a key role in improving operational efficiency by maintaining accurate operational records, supporting technician activities, assisting with dispatch coordination, workforce planning, and ensuring customer expectations are consistently met through effective communication and timely execution of service operations.

This position is designed to be a critical operational resource within the Service Department, providing administrative leadership while supporting dispatch and field operations, with the opportunity to grow into an expanded operational role as business needs evolve.

Reports to:

PSG Field Maintenance Operations Manager

• Associate's degree or equivalent combination of education and relevant work experience.
• Minimum 3–5 years of experience in Service Administration, Field Service Coordination, Service Operations, Dispatch Support, or a related operational role.
• Experience utilizing ERP or Field Service Management systems in a service environment.
• Strong administrative, organizational, and time management skills.
• Ability to manage multiple priorities and support daily operational activities in a fast-paced environment.
• Excellent verbal and written communication skills.
• Strong customer service and interpersonal skills.
• Proficiency with Microsoft Office Suite, particularly Excel.
• Ability to perform the essential functions of the position, with or without reasonable accommodation.
• Commitment required. Able to set and meet goals; sincere care for others; overwhelming desire to win and to be part of a winning team.

• Bachelor's degree in Business Administration, Operations Management, Supply Chain, or a related field.
• Experience with Service Now, SAP, or similar ERP/Field Service Management systems.
• Experience supporting field service technicians in a multi-location service environment.
• Knowledge of work order management, labor tracking, billing, purchasing, and preventive maintenance scheduling.
• Experience supporting dispatch operations and coordinating emergency service response.
• Experience creating operational reports and identifying opportunities for process improvement.

• Serve as the…