Ocean Operations Supervisor

Salary Range: $65,000.00 To $70,000.00 Annually

Looking to level up? Join Dimerco and unleash your potential!

We’re looking for responsible, self-motivated individuals ready to grow in the fast-paced world of global shipping and logistics. At Dimerco, we provide a supportive learning environment, professional training, and pathways to career success. Our mission is simple yet powerful: to open doors for talented people and equip them with the skills to achieve their career dreams.

Dimerco Express Group helps businesses move goods around the world smoothly by managing international shipping, customs compliance, and warehousing. Our projects primarily connect Asia’s manufacturing and logistics hubs with each other, and with North America and Europe, creating seamless trade links across continents. Founded in Taiwan in 1971, Dimerco has grown into a worldwide network, serving customers through more than 150 offices, 80 contract logistics operations, and over 200 strategic partner agents across China, India, Asia Pacific, North America, and Europe.

Want to be part of a company that’s shaping the future of international freight and logistics? At Dimerco, your growth matters! We provide:

• Training and career support: structured programs to help you grow professionally.
• Global exposure: collaborate with international colleagues and gain opportunities to travel abroad.
• Effective communication: a flat structure that minimizes hierarchy and organizational layers.
• Cross-functional collaboration:
  
  work closely with diverse teams across regions and disciplines.
• Innovation-driven culture: leverage technology and new solutions to stay ahead in logistics.
• Career mobility: opportunities to take on global assignments and advance within the organization.

Position:
Ocean Operations Supervisor

Location:

Rosedale, NY

• Minimum of 3-5 years of Global Forwarding Operations experience
• Strong knowledge of ocean import/export operations, shipping documentation, customs procedures, and carrier coordination.
• Excellent communication, prioritization, organizational and multi-tasking skills
• Proficient with Microsoft Office applications.
• Proficiency in Mandarin is a plus
• Being able to work independently and part of a team

• Daily Ocean Operations Execute: Daily Ocean Operations activities and ensure timely, accurate, and efficient execution of import/export shipments in accordance with company and customer requirements.
• Process & SOP Compliance: Follow established SOPs and customer-specific procedures. Identify workflow issues and recommend process improvements to enhance efficiency and service quality.
• Cost Control: Execute operational costs, vendor charges, demurrage, detention, and other accessorial expenses. Identify discrepancies and potential cost leakage and elevate issues to management.
• Compliance & Quality Control:
  Ensure daily operations comply with company policies, customer requirements, SOPs, and applicable regulatory standards. Conduct regular checks to maintain operational accuracy and quality.
• Team Supervision & Training: Supervise, execute, coach, and support Ocean Operations staff. Assist with the training of new and existing employees and ensure team members maintain the knowledge and skills required to perform their responsibilities effectively.
• Customer & Vendor Coordination: Coordinate with customers, carriers, vendors, overseas offices, and internal departments to ensure smooth shipment execution and timely resolution of operational issues.
• Billing & Vendor Cost Review: Ensure customer billing and vendor cost information for accuracy and completeness and coordinate with relevant departments to resolve discrepancies.
• Management Support: …