Facilities Manager; Madison

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Opening in 2026, Gracious Hospitality Management’s 550 Madison project is their most ambitious to date: a multi-level, 15,000‑square‑foot dining destination inside the iconic landmark Sony building. The project will bring together three distinct concepts — the second New York location of the Michelin‑starred COTE Korean Steakhouse, an all‑day multi‑bar and dining concept‑ Chimera, and an intimate sushi restaurant led by Michelin‑starred Chef Masahiro Yoshitake‑ Sushi Yoshitake.

Designed by Rockwell Group, with Yoshio Itai collaborating on the sushi concept, 550 Madison is set to redefine immersive, transportive dining in Midtown Manhattan.

Reporting directly to the Director of Operations, the Facilities Manager for 550 Madison will play a pivotal role in 550's continued success. This position will be responsible for ongoing facilities maintenance at all existing restaurant and office locations. This position requires a detail‑oriented individual with general construction knowledge including, but not limited to: plumbing, electrical, mechanical, use of hand and power tools, and sound safety practices.

• Uphold the operational excellence and high standards of appearance for all restaurant locations and the corporate office located in NYC.
• Proactively inspect equipment, furniture, and all physical properties to assess for malfunctions or damages (including interiors of restaurants — furniture, floor, walls, displays, etc.).
• Repair or replace all reported areas in all restaurants in a timely manner, either directly or through the support of outside vendors.
• Be present during the maintenance work done by outside vendors/companies, assisting with electrical, plumbing, or HVAC repairs, as needed.
• Communicate and report all results of outside vendors/companies to the Director of Project Management.
• Keep an organized, informative and up-to-date log of all requested and completed repairs.
• Ensure a high‑quality, but resourceful approach is taken with all vendors, keeping the company’s expenses at a minimum but prioritizing quality.
• Manage minor repairs and maintenance directly, for example, paint and upgrade items as needed, including filling in gaps and crevices on walls, sidewalks, etc.
• Undertake light installation or carpentry (e.g., build cabinets, etc.).
• Perform preventive maintenance and routine landscaping, when needed.
• Purchase materials needed for repairs, and keep all backstock of materials well‑organized and inventoried.
• Perform regular facilities and maintenance walkthroughs at all assigned restaurant and office spaces, and report issues to the General Manager and Director of Operations, prior to scheduling work.
• Prioritize work orders requested by different locations, and submit a location work schedule for approval to the Director of Operations weekly.
• Ensure that any work assigned to outside vendors falls within budgeted maintenance spending per location.

• Display knowledge of the brand, culture, and product.
• Demonstrate the Company’s core values of people, learning, culture, relationships, sustainability, and stewardship.
• Maintain professional and respectful behavior when in contact with guests, management, and teammates.
• Present a polished personal appearance, adhering to company grooming standards outlined in the Employee Handbook.
• Adhere to all company policies and procedures outlined in handbooks, manuals, and other company documents.
• Attend and participate in all scheduled meetings, training sessions, and continuing education activities.
• Take care of all company property.
• Maintain safety standards.
• Comply with federal, state, and local laws and regulations.

• Effective and efficient written and verbal communication skills, with the versatility to communicate effectively with various stakeholders.
• Must be reachable by email and able to communicate via phone as well.
• Excellent organizational skills and attention to detail.
• A positive, results‑oriented, team‑player mentality.
• Ability to work under pressure and…