Maintenance Dispatcher

MinUSD $65,000.00/Yr. MaxUSD $65,000.00/Yr.

Service for the Underserved, Inc. (S:

US) is a dynamic and growing social service and housing agency with over 40 years of experience in providing housing and services to the most vulnerable in New York City.

The Maintenance Dispatcher’s responsibility is to receive all requests for maintenance and repair work; and dispatching work orders to appropriate personnel, in real time.

Qualifying individuals must have strong communication skills, including phone and electronic messaging. Applicant must work well as team member. Daily responsibilities include:

• Review all maintenance work order requests and assign to appropriate mobile team
• Assess and prioritize work requests
• Follow up and ensure that work requests are completed in a timely manner
• Close out work requests through electronic system
• Create necessary work requests based on work requisitions

Monthly responsibilities include:

• Prepare and submit monthly maintenance report for V.P.
• Calculate percentage of work orders submitted, percentage completed as well as those which remain outstanding
• Ensure that Superintendents submit their monthly completed work order reports

The Maintenance Dispatcher must coordinate with the Vehicle Fleet Manager and maintain a Log of Facility Maintenance Vehicles. This includes:

• Updating and notifying maintenance staff of required periodic insurance, registration, inspection, oil changes and vehicle condition

The Maintenance Dispatcher will also ensure that in-house building inspections are completed weekly and reports are submitted every month.

REQUIRED

EDUCATION AND EXPERIENCE:

• Must have knowledge of Docuware:
  Ensure that all purchasing and service invoices are processed into the Docuware System within 30-40 days of receipt for payment
• Must maintain daily attendance and punctuality to ensure daily goals and needs are met
• Must have strong computer skills, including Yardi and Excel
• Must have good communication skills to coordinate work with program staff
• Must have minimum GED/HS diploma and computer certification

S:

US IS AN EQUAL OPPORTUNITY EMPLOYER

Join a team of employees who cares about the wellbeing of others. We’re proud to offer a comprehensive benefits package designed to support your wellbeing and development. From health and wellness resources to generous PTO, professional development, and more, explore all that we offer on our Benefits Page and see how S:

US invests in you.

We believe in fostering a culture built on our core values: respect, integrity, support, maximizing individual potential and continuous quality improvement.

S:

US is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status or genetic information. S:

US is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs and activities, including allowance of the use of services animals. To request reasonable accommodation or if you believe such a request was improperly handled or denied, contact the Leave Team at My Medical Leave .