Maintenance Dispatcher

Position Overview

Service for the Underserved, Inc. (S:

US) is a dynamic and growing social service and housing agency with over 40 years of experience in providing housing and services to the most vulnerable in New York City.

The Maintenance Dispatcher’s responsibilities are to receive all requests for maintenance and repair work; and dispatch work orders to appropriate personnel in real time.

Minimum: USD $65,000.00 / Yr.

Maximum: USD $65,000.00 / Yr.

• Review all maintenance work order requests and assign to appropriate mobile team.
• Assess and prioritize work requests.
• Follow up and ensure that work requests are completed in a timely manner.
• Close out work requests through the electronic system.
• Create necessary work requests based on work requisitions.
• Prepare and submit monthly maintenance report for V.P.
• Calculate percentage of work orders submitted and completed and those which remain outstanding.
• Ensure that Superintendents submit their monthly completed work order reports.
• Coordinate with the Vehicle Fleet Manager and maintain a log of facility maintenance vehicles.
• Update and notify maintenance staff of required periodic insurance, registration, inspection, oil changes and vehicle condition.
• Ensure that in‑house building inspections are completed weekly and reports are submitted every month.

• Must have knowledge of Docu Ware and process purchasing and service invoices into the Docu Ware System within 30-40 days of receipt for payment.
• Must maintain daily attendance and punctuality to ensure daily goals and needs are met.
• Strong computer skills, including Yardi and Excel.
• Good communication skills to coordinate work with program staff.
• Minimum GED/HS diploma and computer certification.
• Must have strong communication skills, including phone and electronic messaging, and work well as a team member.

S:

US is an equal opportunity employer. We’re proud to offer a comprehensive benefits package designed to support your wellbeing and development. From health and wellness resources to generous PTO, professional development, and more, explore all that we offer on our Benefits Page and see how S:

US invests in you.

We believe in fostering a culture built on our core values: respect, integrity, support, maximizing individual potential and continuous quality improvement.

S:

US is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status or genetic information. S:

US is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities, including allowance of service animals. To request reasonable accommodation or if you believe such a request was improperly handled or denied, contact the Leave Team at My Medical Leave .

Entry level

Full‑time

Management and Manufacturing

Non‑profit Organizations

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