Facilities Team Lead - NYC

Original X Productions are the operators of worldwide location based entertainment experiences including The FRIENDS™ Experience and Hershey Super Sweet Adventure. We are looking for staff who are passionate, exhibit the core values of excellence, have a commitment to safety, and value fun in everything they do.

OGX is seeking a Facilities Team Lead to support the day-to-day maintenance, cleanliness, safety, and overall condition of the experience. This role will help ensure the venue and its exhibits are maintained to a high standard, coordinate repairs and vendor support, and address general facilities needs as they arise.

The Facilities Team Lead will also serve as a key liaison with technical and facilities vendors, helping troubleshoot issues onsite, coordinate repairs, and ensure technical or operational issues are resolved quickly and effectively.

The ideal candidate is hands-on, proactive, comfortable troubleshooting basic facility and equipment issues, and thrives in a fast-paced environment.

This part-time position pays $21.00 per hour.

• Work with venue leadership to ensure the facility, exhibits, and operational areas are maintained and functioning properly

• Identify maintenance needs and perform basic repairs when appropriate

• Serve as an onsite liaison with technical, facilities, and other service vendors to troubleshoot issues, coordinate repairs, and provide access and information needed to resolve problems

• Assist with basic troubleshooting of technical and exhibit equipment and elevate more complex issues to the appropriate vendor or technical partner

• Coordinate and follow up with vendors to ensure repairs and service requests are completed in a timely manner

• Delegate and prioritize facilities and maintenance tasks to ensure timely completion

• Complete daily and weekly facility inspections and maintenance checklists

• Perform preventative maintenance to help keep the venue and equipment in good working condition

• Monitor basic building systems, including plumbing, electrical, HVAC, lighting, and other facility equipment, and elevate issues as needed

• Maintain a clean, safe, and welcoming environment for Guests and employees

  • Sweep floors, wipe down exhibits and surfaces, and remove trash throughout the venue

  • Keep exhibits clean and free of smudges and fingerprints

  • Maintain restrooms and back-of-house areas to show standards

  • Ensure cleaning, sanitation, and safety supplies are properly stocked

• Maintain a professional, guest-ready appearance and demeanor at all times while working in guest-facing areas

• Ensure health and safety procedures are followed throughout the venue

• Coordinate with onsite security and building partners regarding facility and safety needs

• Maintain tools, equipment, and facility supplies in an organized and safe manner

• Assist with opening, closing, and operational facility needs

• Support exhibit operations and other venue functions as needed to provide the best possible Guest experience

• Must be able to remain in a standing stationary position more than 75% of the time

• Must be able to work a minimum of two shifts, one of which must be a weekend day

• Must be able to move throughout the exhibit and back-of-house spaces

• Must be able to frequently bend, reach, kneel, and position oneself to inspect, clean, maintain, and repair equipment and facility areas

• Must be comfortable using basic hand and power tools

• Frequently lifts and moves items and equipment weighing up to 75 pounds

• Must be able to work a variable schedule including evenings, weekends, and holidays

• Strong problem-solving and troubleshooting skills

• Exceptional communication skills

• Organized and detail oriented

• Hands-on and comfortable taking initiative

• Ability to…