Assistant Community Manager; Facilities Focused

Harlem, New York

Assistant Community Manager (Facilities Focused)

Location:

On-site | Harlem

Reports to:

Community Manager

Salary:
The US base salary range for this full-time position is $65,000-$75,000 plus discretionary bonus

The Assistant Community Manager plays a key role in supporting the daily operations, resident experience, and financial health of an Affordable, Project-based Section 8, and LIHTC community. This position partners closely with the Community Manager to ensure leasing, resident communication, rent collections, and administrative processes run smoothly and consistently.

You'll be a visible, trusted presence for residents and an operational anchor for the on-site team—helping keep the property organized, responsive, and market-ready. This role is ideal for someone who is detail-oriented, customer-focused, and looking to grow into a long-term career in multifamily property management.

Success in this role means residents feel supported, files are audit-ready, leasing goals stay on track, and the Community Manager can rely on you as a true operational partner.

• Direct day-to-day facilities operations across the assigned portfolio, ensuring all physical assets, building systems, and infrastructure are maintained to the highest operational standards.
• Supervise maintenance technicians, porters, janitorial personnel, contractors, engineers, and third-party service providers.
• Oversee work order administration, response times, completion rates, and resident satisfaction
• Develop and monitor preventive, predictive, and corrective maintenance programs for all building
• Manage the operation, maintenance, repair, and replacement planning of:
  • HVAC equipment and ventilation systems
  • Boilers and heating plants
  • Domestic water systems
  • Electrical distribution systems
  • Elevators and vertical transportation systems
  • Roofing systems
  • Building envelope components
  • Fire alarm and suppression systems
  • Emergency generators and backup systems
  • Access control and security systems
• Conduct routine facilities inspections and building condition assessments to identify operational risks and capital improvement needs.
• Maintain equipment inventories, service histories, warranties, maintenance records, and asset life-cycle documentation.
• Coordinate emergency maintenance responses, disaster preparedness initiatives, and after-hours service protocols.
• Monitor building performance indicators, maintenance productivity, service-level compliance, and operational efficiencies.
• Assist with capital planning, reserve studies, infrastructure improvements, and long-term asset preservation strategies.

• Lead all apartment turnover and make-ready initiatives to minimize vacancy downtime and maximize rental revenue.
• Develop turnover schedules and project timelines to ensure units are completed within established company benchmarks.
• Coordinate inspections, maintenance repairs, painting, flooring replacement, cleaning, pest control, and vendor services.
• Conduct quality assurance inspections to ensure units meet occupancy standards and company presentation requirements.
• Conduct pre-NYCHA inspections in preparation of NYCHA
• Monitor unit turn costs, contractor performance, completion rates, and budget adherence.
• Partner with leasing and site teams to accelerate occupancy and ensure inventory remains market-ready.
• Implement process improvements designed to reduce turn times and increase operational

• Lead inspection readiness programs for HUD NSPIRE, HQS, HPD, HDC, NYCHA lender, investor, ownership, insurance, and agency inspections.
• Ensure continuous compliance with all federal, state, and local housing, facilities, and life-safety
• Conduct recurring building inspections to identify, correct, and document deficiencies
• Maintain ongoing readiness of:
  • Common areas
  • Mechanical rooms
  • Electrical rooms
  • Roof areas
  • Grounds and exterior spaces
  • Vacant units
  • Occupied units
  • Life-safety systems
• Ensure immediate correction of life-threatening, severe, and health-and-safety
• Monitor inspection scores, deficiency reports, corrective action plans, and compliance
• Support compliance with HUD, LIHTC, Section 8, Fair Housing, and other affordable housing program
• Coordinate recurring testing, certifications, and inspections required by regulatory agencies and governing authorities.