Lead Maintenance Technician - MA

Scope:

A Lead Maintenance Technician in property management oversees a team of maintenance staff, performing complex repairs, ensuring timely completion of maintenance tasks across a property, and maintaining the overall upkeep of buildings and common areas, often including preventative maintenance schedules and coordinating with vendors for specialized repairs; they report to the property manager and are responsible for maintaining compliance with safety and building codes.

KEY RESPONSIBILITIES:

Team Supervision/ Training:

Lead and train a team of maintenance technicians, including assigning tasks, training new staff, and evaluating performance.

Work Order Management:

Receive, prioritize, and assign maintenance work orders, ensuring timely completion and proper documentation.

Complex Repairs:

Perform complex repairs across various systems including plumbing, electrical, HVAC, carpentry, and appliance repair, often handling issues that require advanced troubleshooting skills.

Preventative Maintenance:

Develop and implement a comprehensive preventative maintenance schedule for building systems and equipment to proactively address potential issues.

Vendor Management:

Coordinate with outside contractors and vendors for specialized repairs or large-scale projects, ensuring quality work and competitive pricing.

Property Inspections:

Regularly inspect property units, common areas, and exterior grounds to identify maintenance needs and ensure compliance with safety standards.

Emergency Response:

Respond to after-hours emergency maintenance calls and coordinate necessary repairs in urgent situations.

Budget Management:

Assist the property manager in managing the maintenance budget by tracking expenses and identifying cost-saving opportunities.

Safety Compliance:

Adhere to all safety regulations and procedures while performing maintenance tasks.

Other responsibilities deemed necessary by supervisor.

REQUIRED SKILLS &

Qualifications:

Technical Expertise:

Extensive knowledge of building systems including plumbing, electrical, HVAC, and basic carpentry skills.

Leadership Abilities:

Proven experience supervising and motivating a team of maintenance technicians.

Problem-Solving:

Strong analytical skills to diagnose complex maintenance issues and develop effective solutions.

Communication

Skills:

Excellent communication to interact with residents, staff, vendors, and property managers regarding maintenance requests and updates.

Physical Ability:

Capability to perform physically demanding tasks such as lifting heavy objects, climbing ladders, and working in various weather conditions.

Relevant

Work Experience:

Several years of experience as a maintenance technician in a property management setting

Prior experience leading or supervising a maintenance team is preferred

Valid driver's license and reliable transportation GED or High School diploma or equivalent

Bilingual preferred

Proficient in Microsoft Office Suite

Physical Requirements and work environment:

Ability to lift 50 100 lbs. following appropriate safety procedures.

Crawl in small and tight spaces.

Ability to detect auditory and/or visual emergency alarms.

FLSA CLASS:
Non-Exempt

REPORTS TO:

Regional Manager JOB CATEGORY:
Maintenance POSITION CLASS:
Maintenance POSITION CODE: LEADMT

COMPETENCIES:

Treats everyone with respect, compassion and kindness – Builds internal respect and loyalty with customers. Demonstrate concern for customers. Effectively responds to customer needs. This includes responding timely to requests, listening to others, and seeking to understand others when there are differences of opinion, finding ways to build on each other’s ideas. Acts with empathy and focus, while able to resolve problems.

Demonstrate integrity, transparency and doing things the right way – Makes…