Director of Facilities Operations

The W at Sanford | Full-Time, Exempt

The W Group is the largest provider of senior living and adult care in New York State. At The W at Sanford, we're committed to creating a safe, dignified, and well-maintained environment for the residents, families, and staff who call our community home.

Sanford Manor is looking for a working leader who runs facilities operations from the floor, not from an office. You'll lead our Maintenance, Housekeeping, Laundry, Porter, and Dietary teams by setting the standard, solving problems in person, and jumping in when the team needs an extra set of hands. The right person earns respect by working alongside their staff and helping them succeed.

You'll report directly to the Administrator and play a key role in keeping our community safe, compliant, and running smoothly day to day.

• Work side by side with maintenance, housekeeping, and porter staff, stepping in to help cover tasks, call-outs, and urgent issues

• Be visible on the floor daily, checking in with staff and residents and addressing problems in real time

• Train and coach staff hands-on, showing them how the job should be done

• Oversee building operations, maintenance, and major repairs (HVAC, roof, electrical, elevator, boiler, plumbing, and more) in compliance with NYC building code

• Secure all required city and state permits and inspections

• Serve as building liaison for FDNY, NYPD, sanitation, and other city agencies

• Manage and support nonclinical staff including Maintenance, Housekeeping, Laundry, Porters, and Dietary supervisors, including hiring, training, scheduling, and minimizing overtime

• Select and oversee external contractors for cleaning, waste disposal, plumbing, exterminating (including proactive bed bug, rodent, and roach management), landscaping, and special repairs

• Monitor and procure supplies and food for building operations and kitchen needs, including inventory management

• Maintain budgets, receipts, and bid records for facility maintenance and operations

• Organize special projects with department heads and oversee deep cleaning schedules

• Work with housekeeping and the Case Manager (CM) to maintain order and cleanliness in resident rooms, including hoarding situations

• Keep storage rooms organized, inventoried, and well maintained

• Conduct regular walkthroughs of departments and monthly building safety walkthroughs, working with staff to correct issues on the spot

• Coordinate fire drills, safety trainings, and emergency response readiness

• Support the Administrator in staff orientation, coaching, and professional development

• 3 to 5 years of facilities, maintenance, or building operations experience, including supervisory experience

• Proven ability to lead frontline teams by example and build a supportive, respectful work environment

• Knowledge of federal, state, and city regulations in resource and property management

• Experience managing budgets and training programs

• Strong communication, organization, and vendor management skills

• Proficiency in Microsoft Word and Excel

• Flexibility to work evenings, weekends, and holidays as needed

• S-95 Certificate of Fitness, Fire Safety Director (F-89), Certificate of Fitness for boiler operation, and/or OSHA 30 are a plus, though not required

• Ability to stand, walk, and climb stairs/ladders for extended periods, including during inspections and repairs

• Ability to lift and carry up to 50 lbs

• Ability to bend, kneel, crouch, and reach overhead

• Comfortable working in varying conditions, including confined spaces and outdoor weather

• Manual dexterity to operate hand and power tools

• Health, dental, and vision insurance

• Paid time off

• Retirement Benefit

• A great work environment

$80,000 – $95,000 annually, commensurate with experience