Janitorial Area Manager - Janitorial Services

Life at Harvard
Position Summary
The Events Manager is responsible for overseeing and executing all janitorial and cleaning operations associated with high-end events, VIP functions, corporate gatherings, private events, and other high-profile venues.

This position requires a highly professional, detail-oriented, and service-driven leader who can effectively manage event cleaning operations while maintaining the highest standards of cleanliness, presentation, safety, and customer satisfaction.

The Events Manager will serve as a primary operational point of contact for event organizers, venue management, clients, and internal leadership. The role is responsible for coordinating staffing, attending planning meetings, developing cleaning schedules, training employees, managing inventory, and ensuring seamless execution of cleaning services before, during, and after each event.

The ideal candidate demonstrates exceptional leadership, strong organizational skills, proactive problem-solving abilities, and a commitment to delivering a premium guest experience.

What you’ll do as an Exceptional Team Member1. Event Operations & Execution

• Oversee all janitorial operations for assigned events, ensuring consistent delivery of exceptional cleaning services.
• Develop and execute comprehensive pre-event, during-event, and post-event cleaning plans.
• Conduct pre-event walkthroughs to evaluate venue conditions, identify service requirements, and determine staffing and equipment needs.
• Coordinate cleaning activities to minimize disruption to guests, event personnel, and venue operations.
• Maintain impeccable cleanliness throughout all event spaces, including VIP areas, restrooms, entrances, common areas, hospitality suites, and back-of-house locations.
• Respond promptly and professionally to unexpected cleaning needs, spills, emergencies, and client requests.
• Conduct post-event inspections to verify that all contracted services have been completed to established standards.
• Ensure venues are restored to required conditions within designated turnaround periods.

2. Client Relations & Event Planning Meetings

• Attend all required client meetings, venue coordination meetings, operational briefings, and event planning sessions.
• Establish and maintain professional working relationships with clients, event organizers, venue representatives, and other service partners.
• Review event schedules, guest attendance projections, service expectations, and special requirements.
• Communicate operational plans, staffing levels, and service capabilities to stakeholders.
• Proactively identify potential challenges and recommend effective operational solutions.
• Address client concerns immediately and ensure timely resolution.
• Represent the organization with professionalism, discretion, and a hospitality-focused approach.
• Provide regular operational updates and post-event feedback to management.

3. Staffing, Scheduling & Workforce Management

• Develop and maintain staffing schedules based on event calendars, venue requirements, anticipated attendance, and operational demands.
• Determine appropriate staffing levels to ensure efficient labor utilization without compromising service quality.
• Coordinate employee assignments, shift coverage, breaks, and deployment throughout event locations.
• Ensure adequate staffing for pre-event preparation, live-event coverage, and post-event cleaning.
• Manage last-minute staffing adjustments, employee absences, and unexpected operational changes.
• Monitor employee attendance, punctuality, productivity, and compliance with assigned schedules.
• Verify employee timekeeping and ensure accurate submission of payroll-related information.
• Collaborate with recruiting and operations leadership to maintain a reliable, qualified workforce.

4.…