Senior Manager, Program Delivery & Process Management

Senior Manager, Program Delivery & Process Management

Senior Manager Program Delivery & Process Management

DEPT/DIV:

People Department

WORK LOCATION:

2 Broadway

FULL/PART-TIME

FUL L

SALARY RANGE:

$103,384 - $116,307

DEADLINE:

This position is eligible for teleworking , which is currently one day per week. New hires are eligible to apply 30 days after their effective hire date.

The Metropolitan Transportation Authority is North America's largest transportation network, serving a population of 15.3 million people across a 5,000-square-mile travel area surrounding New York City, Long Island, southeastern New York State, and Connecticut. The MTA network comprises the nation’s largest bus fleet and more subway and commuter rail cars than all other U.S. transit systems combined. MTA strives to provide a safe and reliable commute, excellent customer service, and rewarding opportunities.

The Program Delivery and Process Management team’s primary objective is to manage a transformational portfolio of enterprise-wide programs and projects that introduce best practices in talent acquisition, organizational design and development, performance management, compensation, benefits, and HR operations and analytics. This team is also responsible for designing and maintaining a continuous improvement program that will enable and enhance the People team's capabilities to effectively support the organization's overall strategic objectives.

The Senior Manager, Project Management, will report directly to the Senior Director of Program Delivery & Process Management. The Project Manager will be responsible for supporting the portfolio of enterprise-wide projects within Talent Acquisition, organizational design & development, performance management, compensation, benefits area, & the HR Operations & Analytics department. The Senior Manager will also be managing smaller scale projects and documenting various internal processes within the People’s department, various functions.

The Project Manager will use their analytical skills to apply statistical methods, perform cost analysis, and root-cause analysis for managing various process improvement initiatives. The Project Manager will run workshops with various internal clients and look to re-engineer processes and supporting systems to improve process capabilities, capacity, workflow, and internal logistics.

The successful candidate will lead and facilitate kaizen teams and processes. They will design and manage multiple projects while applying lean theory and principles to all industrial processes to drive strategic initiatives and process optimization efforts. Moreover, the selected candidate will create, update, and audit all levels of documentation to ensure adherence to standardized work and form a benchmark of continuous improvement.

Lastly, the incumbent must ensure alignment of engineering resources to achieve strategic targets and ensure the systems put in place continue to meet end users’ needs.

This role will be responsible for supporting & implementing agency-wide HR strategic initiatives, complex HR process improvements, and informational systems integration projects from a strategic and tactical level.

This department also serves as a center of excellence in business analysis and process improvement for the MTA. It will enable the MTA to harness the capabilities of continuous process improvement. This role is also responsible for supporting the business architecture function, inclusive of the HR function’s capabilities, processes, controls, and key performance indicators that will enable a structured, efficient, and transparent approach for the delivery of HR process improvement programs and projects.

• Support the Process Management Team with documentation and continuous improvement program processes and procedures.
• Lead BPM Workshops/projects to embed the BCM Capabilities Model, enterprise processes, and other HR related projects.
• Scope and charter the work for business process continuous improvement efforts.
• Support the development of modeling & continuous improvement capabilities across all agencies for the…