Supervisor-Image Review

Overview

Staten Island-NY EZPass, Staten Island, New York, United States of America

As one of the nation’s premier minority-owned companies, we are a high performance provider of business process solutions, facilities management and infrastructure support services to government and commercial markets.

• Direct oversight of activity associated with the collection, processing, and evaluation of information related to the Image Review/Violations functions for the New York E-ZPass project.
• Supervise daily operations of the Image Review/Violations area and monitor daily work flow.
• Work closely with the client and act as a liaison between the various departments associated with Image Review.
• Accountable for daily production reports, and the ability to generate reports.
• Supervise personnel ensuring that they are properly trained in their duties and responsibilities.
• Monitor weekly hours, overtime, vacation, sick pay and incentives and prepare payroll for submission.
• Coordinate employee vacations to ensure staffing levels are maintained and fill in if necessary.
• Oversee daily overtime and justifications.
• Ensure that all documentation and training forms are completed and placed in employee files.
• Communicate daily with client and Project Manager.
• Audit images processed by Image Review Reports.
• Prepare employee performance appraisals.
• Enforce company procedures and policies.
• Monitor new employee performance.
• Assist with special projects assigned by the Project Manager.

• High School Diploma or Equivalency
• Ability to successfully operate in a high paced production environment
• Ability to provide leadership, motivation, training, and coaching to staff members
• Excellent attendance and a high degree of confidentiality and reliability
• Possess excellent organizational skills and is proactive in achieving department goals
• Must be computer literate
• Strong organizational skills, attention to detail, and record keeping
• Ability to evaluate staff and perform annual appraisals
• Ability to report production results to senior management
• Strong oral and written communication skills
• Must be able to work in a fast paced environment

We proactively offer employment and advancement opportunities for individuals from all backgrounds. By engaging in a diverse workforce and using a diverse groups of suppliers, we position ourselves to successfully compete in a 21st Century global economy.

Staten Island-NY EZPass, Staten Island, New York, United States of America