Safety Tour Supervisor

Randalls and Wards Islands, New York, NY, USA

Posted Monday, December 15, 2025 at 5:00 AM

Program:
Clarke Thomas | 121 Hellgate Circle, Wards Island, Manhattan, NY 10035

As a Safety Tour Supervisor, you'll help maintain a safe and secure environment at one of our transitional housing shelters that is located on Wards Island and provides temporary housing for men living with diagnosed mental illnesses. You ll oversee a team of Safety Team Leaders and Safety Officers who are usually the first contact with our residents when they enter one of our facilities.

In addition to ensuring residents  safety, our Safety Team helps our residents feel welcome and sets the tone for their stay. It is critical that our Safety Team is alert, vigilant, and courteous to our residents. Responsibilities include patrolling facility grounds, ensuring residents and guests are properly signed in, escorting visitors to proper destinations, conducting unit inspections, maintaining accurate documentation, and preparing incident reports when necessary.

• Supervising Safety Team Leaders and Safety Officers: setting safety staff priorities, communicating clear expectations, and providing ongoing feedback and guidance.
• Planning and facilitating team meetings and holding regular individual supervision sessions with each team member.
• Assisting the Assistant Safety Director, Safety Director, and others in the development and presentation of training activities for Safety staff.
• Documenting individual staff issues as necessary.
• Preparing and submitting on time all necessary administrative reports, including incident reports, electronic patrol reports, time and attendance, etc.

• New York State Security Guard License.
• FDNY F-02 (must be obtained within 30 days of hire date).
• FDNY F-80 (must be obtained within 60 days of hire date).
• High School Diploma or equivalent OR equivalent experience and skills.
• Minimum of two years of security experience in a shelter environment and prior supervisory experience.
• Capacity to work with people experiencing homelessness and mental illness or other disadvantaged people.
• Strong customer service orientation and ability to skillfully manage interpersonal relationships.
• Strong time management and organizational skills.
• Computer literacy with Microsoft applications.
• Ability to provide night and weekend coverage as needed.

Actual compensation will not be less than the applicable minimum wage, prevailing wage, or exempt salary requirements under federal, state and local laws.

• Health insurance through Cigna, including dental and vision, with an option that covers the entire family with minimal employee contribution.
• Generous Paid Time Off.
• 401(k) with Company contribution, even if the employee doesn t contribute.
• And More!

At HELP USA, we work to ensure that everyone has a place to call home. We’re one of the nation’s largest non-profit homeless services providers and low-income housing developers serving at-risk populations, including families, individuals, veterans, survivors of domestic violence, people with physical and mental health challenges and disabilities, and seniors. With an annual operating budget approaching $150 million and 1400 employees working in nearly 60 programs, we have helped over 500,000 people facing homelessness and poverty to build better lives.

We hope that you will consider joining our team in the fight against homelessness.

Randalls and Wards Islands, New York, NY, USA