Client Administration and Compliance Manager

Overview

Location: New York
Schedule: 9:30 AM to 6:00 PM
FLSA: Exempt
Position Type: Full-Time/Regular

Akin Gump Strauss Hauer & Feld LLP is a leading international law firm with more than 900 lawyers in offices throughout the United States, Europe, Asia and the Middle East. We are currently seeking a Client Administration and Compliance Manager in the Finance department, reporting to the Director of Revenue - U.S.

The role will reside in the New York office with hybrid work capabilities and will be responsible for managing the activities of the Client Administration staff on a daily basis. The Client Administration and Compliance Manager is expected to demonstrate initiative, set priorities for the department, ensure timely and accurate completion of assignments, and oversee Ebilling, rates, and client administration tasks by those in the department with firm and office policies and procedures.

The Client Administration and Compliance Manager is expected to maintain expertise in the tasks or services provided by the department and to work on, as well as delegate, tasks assigned to the team. Further, the Client Administration and Compliance Manager is expected to serve as a positive role model and mentor, and perform all responsibilities with a commitment to providing superior service to the firm’s clients, attorneys, advisors and staff, efficient and effective departmental operations, and an atmosphere of teamwork and continuous improvement.

Client Administration:

• Supervise the Aderant maintenance process for new matter set-up of bill groups, multi-payor set-up, task codes and various firm and client coding. General maintenance including matter reopening, closing, client name changes and requests for billing/responsible attorney changes predominately through Intapp Maintenance Notifications.
• Assist in the development of policy, manuals and documentation related to opening new matters and streamlining data from Intapp to Aderant. The person responds to a variety of questions from clients, legal and administration staff.
• Oversee review of outside counsel guidelines, and engagement letters from clients to ensure discounts in accounting database are consistent with our understanding with client. Ensure proper approvals of discounts are obtained.

Rate Implementation and Maintenance:

• Oversee the implementation and ongoing maintenance of non-standard hourly rates/fee arrangements in Aderant to ensure proper, correct client/matter rate set-up through SOAR
  2.
• Implement and manage rates including annual increases and determine best practices for rates set up. Maintain and manage override rates, rate changes, fulfill rate information requests, research billing and rate issues.
• Revalue WIP during off-cycle rate changes, manage and maintain premium and advanced discount set-up in Aderant, implement, track and report on alternative fee arrangements in the accounting system.
• Document and track firm wide client discounts and ensure proper approvals are obtained. Document and communicate new discount arrangements. Ascertain best practice for discount set up and implement same in accounting database primarily through SOAR
  2.
• Work closely with the Client Value team to proactively manage rate arrangements as agreements expire, allowing partner the opportunity to leverage recent case successes.
• Assist with the review and implementation of rates within existing or new software/technology platforms and dashboards at the firm, as needed.
• Collaborate and work with Billing and Client Value and other infrastructure teams in the performance of special projects as assigned.
• Supervise daily work of the Rates team and provide guidance on prioritizing, problem solving, and completing tasks as assigned.

Ebilling:

• Oversee the management of the electronic billing process from set-up to transmission including assistance in troubleshooting rejections and appeals.
• Review outside counsel guidelines (OCG) received from Terms reporting and establish need for client matter setup to use tasks/activities, cost constraints set-up, mapping parent relationships and the use of approved timekeepers. Determine which rules to turn on in Onyx…