Office Manager

THE JOHN GORE ORGANIZATION is the leading presenter, distributor, and marketer of Broadway theatre worldwide. Under the leadership of theater producer and owner John Gore, its family of companies includes Broadway Across America, , The Broadway Channel,  and Group Sales Box Office. Its productions span Broadway, Off Broadway, London’s West End, Japan and 48 North American markets. It has won Tonys in every producing category as well as numerous other Drama League, Drama Desk and Olivier awards.

We are committed to developing an inclusive and supportive culture, where employees have equal opportunity for growth.

$70,000.00-$85,000/ annually
FLSA Status:
Exempt

Summary

The Office Manager is responsible for overall operation, functionality, and employee experience of the company’s New York City headquarters across two buildings. This role balances facilities management and workplace operations with employee and visitor experience, ensuring both locations are safe, efficient, well-maintained, and welcoming. The ideal candidate is equally comfortable managing building infrastructure and supporting people in a fast-paced corporate environment.

The Office Manager will be the central point of contact between management, employees, and external vendors to maintain a productive, organized, and compliant work environment.

Duties And Responsibilities

Facilities & Building Operations

• Oversee daily facilities operations across two NYC buildings, ensuring consistency in standards and services
• Serve as primary liaison with landlords, property managers, and building engineers
• Manage maintenance, repairs, cleaning, security, utilities, and after-hours emergencies
• Ensure compliance with fire/life safety, OSHA, and building regulations
• Coordinate preventative maintenance programs and inspections
• Manage access control, security protocols, and emergency preparedness

Employee & Visitor Experience

• Create and maintain a high-quality, professional and welcoming employee, visitor, and client experience across both offices
• Serve as a key point of contact for employees regarding office services and workplace needs
• Oversee reception, mail, shipping, and delivery operations
• Support onboarding and offboarding logistics, including workspace setup and access
• Plan and coordinate office meetings, events, and employee engagement initiatives
• Support executives and teams with scheduling meetings, and catering meals

Vendor, Budget & Asset Management

• Manage vendor relationships and contracts supporting both facilities and office services
• Track budgets, approve invoices, and monitor expenses across both buildings
• Maintain inventory of furniture, equipment, and office supplies

Cross-Functional Collaboration

• Partner with HR, IT, Finance, and Security on workplace initiatives
• Maintain office policies, procedures, and documentation according to company standards
• Provide administrative or executive support as needed
• Identify process improvements to increase efficiency and productivity

Supervisory Responsibilities

The Office Manager directly supervises two employees. The Office Manager carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include but are not limited to:

• Directly supervise and support the receptionist and day porter in their daily responsibilities
• Assign, prioritize, and monitor daily tasks and workloads to ensure smooth office operations
• Develop and maintain front-of-house and facility service standards
• Train new staff and provide ongoing coaching and guidance
• Conduct performance check-ins, evaluations, and provide constructive feedback
• Address employee concerns, attendance issues, and minor disciplinary matters
• Ensure professionalism, customer service standards, and workplace conduct
• Coordinate coverage during absences and peak activity periods
• Communicate expectations clearly and ensure alignment with management goals

Competencies

To perform the job successfully, an individual should demonstrate the following competencies:

• Cooperation
• Establishes and maintains effective relationships
• Offers assistance and support to co-workers
• Works cooperatively in group situations
• Works actively to resolve…