Desk & Health and Wellness Operations Manager
Listed on 2026-02-16
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Management
Event Manager / Planner, Administrative Management
Location: Greenvale
Sid Jacobson JCC is a vibrant, mission-driven community center serving individuals and families of all ages and backgrounds. With growing membership year over year, our Health and Wellness Center is a cornerstone of community connection, wellness, and belonging.
The Role
We are seeking a dynamic, service-driven leader to oversee the daily operations of our Welcome Desk while serving as a visible manager across the Health and Wellness Center.
This role leads front-of-house operations, supervises Welcome Desk staff, supports member engagement and registrations, and strengthens communication between the Welcome Desk and Health and Wellness departments. As part of the leadership team, this position participates in the Manager on Duty (MOD) rotation, providing operational oversight and facility support.
Key Responsibilities
- Oversee daily Welcome Desk operations and ensure exceptional member service
- Recruit, train, supervise, and schedule front desk staff
- Serve as escalation point for member concerns
- Support registrations, transactions, and administrative reporting
- Create program flyers in Canva using Marketing templates
- Participate in leadership planning and cross-department coordination
- Serve as Manager on Duty, responding to operational and safety needs
Qualifications
- Supervisory experience in customer service, health club, or related environment
- Strong leadership, organization, and communication skills
- Comfortable managing operations independently during MOD shifts
- Proficient in Microsoft Office; ability to learn internal systems
- CPR and First Aid certified (or willing to obtain)
- Flexible availability including evenings and weekends
Why Join Us
This is a leadership opportunity to shape the member experience from the moment members walk through the door. We offer a collaborative, mission-driven environment and a competitive benefits package, including health coverage, paid time off, and additional wellness benefits.
Sid Jacobson JCC is an Equal Opportunity Employer.
Compensation details: Yearly Salary
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