Senior Vice President of Operations

Compass Corporate

Position Title: SENIOR VICE PRESIDENT OF OPERATIONS

Salary: $255,000 - $280,000 / year

Other Forms of Compensation: Annual bonus potential

A family of companies and experiences

As the leading food service and support services company, Compass Group USA is known for our great people, great service and our great results. If you’ve been hungry and away from home, chances are you’ve tasted Compass Group’s delicious food and experienced our outstanding service. We have over 284,000 US associates who work in award-winning restaurants, corporate cafes, hospitals, schools, arenas, museums, and more in all 50 states.

Our reach is constantly expanding to shape the industry and create new opportunities for innovation. Join the Compass family today!

great people. great services. great results.

Each and every individual plays a key role in the growth and legacy of our company. We know the next big idea can come from anyone. We encourage developing and attracting expertise that differentiates us as a company as we continue to raise the bar.

The Senior Vice President (SVP) of Operations for the Americas is critical to both driving operational excellence within our current operation and shaping the growth trajectory of Compass’ partnership with a large technology client. You will be a key partner to the client team and broader Compass teams across the region. You will be responsible for directing and overseeing all operations (including strategy, program development, governance, financial management, retention and growth, new business mobilization) and defining / maintaining a culture of excellence, safety, and inclusion throughout.

You will set standards for operational excellence, and leverage your strong business knowledge, culinary, hospitality, and people management skills to deliver positive results for the Food Program. Specifically, you will oversee all culinary, cafe, food spot, catering and warehouse operations.

This role will report to a Compass Sector CEO, and have strong relationships with Compass stakeholders along with regional leadership. You will have the opportunity to inspire, lead, and develop a large team, and collaborate across multiple levels and stakeholders within Compass Group, the client, and our team to deliver on the objectives of the program. You will also be on the global client leadership team.

Your immediate team will be made up of Americas region operational leaders and regional support functions, such as finance, human resources, sustainability and safety (across allergens, workplace, and food).

Key to success in the role are strong operational experience, stakeholder management skills, emotional intelligence, the ability to secure action by influence and to move between the strategic and operational.
Considered applicants must be based in the New York City area.

• Own all operations and hold both self and team accountable to high standards of user experience, efficiency, sustainability, and operational excellence - intense focus on optimizing the user experience while controlling costs.

• Champion user experience and hospitality within the region by setting expectations around what great looks like, and building systems and processes to ensure high standards are maintained and continuously improved.

• Ensure the organizational structure for the region is designed to support future and ongoing evolution, and remain agile in approach to meeting client needs.

• Lead the client account for the region - create culture, set priorities, drive operational excellence, secure and deliver growth to maintain Compass' position as our client's preferred partner.

• Act as the bridge between Compass and client stakeholders - keep everyone informed and aligned on strategy, priorities and operational delivery.

• Bring ideas and innovation from the wider Compass world and beyond to the account, and drive a culture of excellence and continuous improvement.

• Lead the regional account team, comprised of operations and functional leaders.

• Develop a strong bench of talent from unit level up through regional roles, and look to import and export talent…