Director, Business Operations

Company description

At Zenith, we have a simple strategy: motivate our people, deliver great work, and delight our clients. Clients want to work with happy and motivated people, and we’re constantly striving to create a culture of belonging, inclusion, and accountability. Over the past few years, we have heavily invested in our employees’ continued growth and development both inside and outside the office (whether that’s home or hybrid).

This includes things like a company-wide mentorship program, partnerships with WebMD and Head Space to provide health and wellness resources, Employee Appreciation initiatives, and more. We are delighted that 91% of our people would recommend us as a great place to work.

The culture we’ve built and satisfaction of our employees is directly reflected in the work we produce. We have a consistent track record of making our clients' communications more effective through an audience‑centric and data‑driven approach, with the ultimate goal of driving the greatest ROI. As a result, our greatest credential is our client list, as we work with some of the biggest, best, and/or most innovative clients.

We are proud to have worked with many of our clients for 10+ years, as well as our ability to forge relationships quickly with our new clients.

To learn more, visit (Use the "Apply for this Job" box below)..comth

The Director or Marketing and Agency Programs Director provides strategic direction and hands‑on execution for internal marketing and agency programs across all Zenith US offices. This role requires a high degree of autonomy, sound judgment, and discretion, along with a strong understanding of the business and the ability to tailor messaging for diverse audiences. The Director will partner closely with employees, client leads, senior executives, and key business partners, delivering clear, timely, and impactful communications while independently managing programs, priorities, and a significant operating budget.

Marketing Tasks, Responsibilities &

Key Accountabilities:

• Serve as the central owner and final “set of eyes” for internal marketing, ensuring consistent tone, clarity, and effective message delivery across all channels
• Design, plan, and execute a robust calendar of employee engagement events, including but not limited to:
  • Bring Your Kids to Work Day
  • Employee Appreciation Week
  • Monday Morning Mingles
  • Base Camp
  • Summer and holiday celebrations
  • Seasonal and cultural moments (e.g., Halloween and other activities)
• Partner with local office leaders and teams to ensure events and communications are relevant, well‑executed, and aligned to local needs while maintaining a cohesive national approach
• Lead and seamlessly execute quarterly Town Halls end‑to‑end, overseeing content development, speaker coordination, production, sign‑off and execution
• Oversee and evolve core internal marketing vehicles, including digital screens, newsletters, and email communications; proactively recommend and implement new, strategic ways to share information and celebrate success
• Own and manage the ROI Awards program, including planning, execution, and ongoing evolution
• Manage a sizable annual budget independently, ensuring thoughtful allocation of resources and strong return on investment

Agency Programs Tasks, Responsibilities &

Key Accountabilities:

• Assist in the dissemination of work across Client teams to help the teams to work more effectively and efficiently across the agency. Manage and coordinate work streams needed to facilitate better sharing of information as required
• Serve as a trusted operator during periods of ambiguity, helping leadership translate intent into clear actions and expectations for client teams and agency practices
• Measure and continuously improve the effectiveness of internal communications and executive programs using employee feedback, engagement metrics, and qualitative insights
• Direct and maintain the Zenith Concierge website as the central hub for employee information, eliminating duplicative sites and streamlining access to content through a single, trusted destination
• Work in partnership with Donna Mitchell to write and create presentations for Lauren Hanranhan as required and…