Director of Warehouse Operations

Gamer’s Choice, based in Queens, New York, is a globally recognized destination for Trading Card Game players and collectors. Originally a small local shop, it has grown into a hub for gaming enthusiasts, offering an engaging online platform and a vibrant in-store experience. With a foundation in Yu‑Gi‑Oh!, Gamer’s Choice has expanded to include popular franchises like Pokémon, One Piece, and Disney Lorcana.

The Long Island City store is the heart of the community, hosting tournaments, gatherings, and events to connect and celebrate gaming enthusiasts.

Location: Long Island City, Queens

Work Environment: Fully On‑site (High‑Presence Required)

Reports to: CEO

This role is compensated with a fixed base salary. Compensation within the band is determined by demonstrated experience, scope of responsibility, and ability to operate with full ownership in a high‑intensity environment. Candidates at the top of the band are expected to operate with minimal oversight and immediately stabilize inventory accuracy and fulfillment performance. Performance bonus eligibility may be evaluated after six months in the role, based on demonstrated performance and business needs.

Equity is not a part of our current compensation structure.

The Director of Warehouse Operations owns one of the most critical functions in the business, with full authority over warehouse processes, labor allocation, inventory controls, and day‑to‑day execution. This role is expected to act decisively without waiting for approval. The warehouse supports live commerce, e‑commerce fulfillment, retail supply, and a high‑SKU inventory where accuracy and speed directly drive profitability.

This is a high‑presence, high‑intensity role. The Director of Warehouse Operations is expected to work six days per week and long days as required, especially during peak volume, launches, and operational transitions. This pace is required at the current stage of the company. If you are optimizing for predictable hours or strict boundaries over business outcomes, this role will not be sustainable.

• You have taken messy, ambiguous, high‑pressure operations and turned them into disciplined, scalable, and reliable systems.
• You are comfortable owning outcomes before structure exists.
• You do not wait for perfect conditions to act.

• You will work directly with leadership to identify what is truly limiting warehouse performance and fix it.
• You will enter imperfect situations with a clear hypothesis, test it in real time on the floor, and implement changes immediately.
• You will turn what works into repeatable systems only after execution proves the solution.
• Problems are not escalated upward in this role. They are solved at the source.

• Own everything that occurs within the warehouse. All outcomes, errors, delays, inventory discrepancies, labor decisions, and execution failures fall under this role’s responsibility.
• Maintain inventory accuracy that leadership can trust without verification.
• Identify operational constraints limiting throughput, accuracy, or scale.
• Translate constraints into clear actions for warehouse teams.
• Build and enforce processes that improve speed without sacrificing accuracy.
• Improve cost per order, throughput per labor hour, and fulfillment reliability.
• Hire, train, coach, and exit warehouse leadership and frontline staff as required.
• Create SOPs and documentation after execution to validate the process.
• Partner with leadership to scale operations while maintaining discipline.

• Stabilize warehouse execution across receiving, putaway, picking, packing, and shipping, with consistent throughput and reduced fire drills
• Establish reliable inventory visibility and trust, with clear understanding of current accuracy levels, root causes of variance, and immediate corrective actions underway
• Identify and begin correcting the primary drivers of inventory errors, rework, and fulfillment delays
• Implement clear ownership, standards, and operating rhythms for warehouse leadership and frontline…