Deputy Chief of Staff

Job Description Agency Mission

The New York City Taxi and Limousine Commission (TLC) licenses and regulates the City’s taxi, for-hire vehicle, commuter van, and paratransit industries to ensure safe, efficient, high-quality transportation service for New Yorkers and visitors. The TLC sets standards for driver and vehicle safety, enforces regulations, and supports a modern, equitable for-hire transportation network that advances public safety, service, and innovation.

Created in 1971, TLC is the charter-mandated regulator of yellow medallion taxis, green Boro taxis, black cars, luxury limousines, commuter vans, paratransit vehicles, and app-based for-hire services in New York City. The agency issues and oversees licenses for drivers, vehicles, and bases; enforces safety, fare, and operational standards; and works to improve service quality, accessibility, and sustainability across the industry. TLC is an equal opportunity employer committed to recruiting and maintaining a diverse workforce in an open and inclusive environment.

The New York City Taxi and Limousine Commission (TLC) seeks a highly organized, collaborative, and execution-oriented Deputy Chief of Staff to join the Executive Office. Reporting to the Chief of Staff, the Deputy Chief of Staff plays a critical role in managing executive logistics, coordinating stakeholder engagement, and leading special projects that advance agency priorities. This role serves as a central operational and relationship-management hub for the Executive Office ensuring that high-priority initiatives, external engagements, and cross-divisional efforts are well-coordinated, responsive, and delivered on time.

The Deputy Chief of Staff will work closely with the Chief of Staff, Commissioner/Chair, and senior leadership to support effective decision-making, smooth daily operations, and strong internal and external collaboration in a fast-paced public-sector environment.

• Manage and coordinate executive-level logistics, including preparation for Commissioner meetings, briefings, public appearances, and external engagements.
• Develop agendas, compile briefing materials, track action items, and follow up with divisions to ensure timely execution of decisions and commitments.
• Serve as a key point of coordination between the Executive Office and TLC divisions to support smooth information flow and operational alignment.
• Support the Chief of Staff in organizing executive priorities, tracking deadlines, and managing workflow across competing demands.

• Support and help manage relationships with key external stakeholders, including City Hall, City agencies (e.g., DOT, NYPD, DOF), elected officials, industry representatives, advocates, labor partners, and community organizations.
• Coordinate stakeholder meetings, listening sessions, and public-facing engagements, ensuring appropriate preparation, follow-up, and documentation.
• Draft correspondence, briefing notes, and background materials for executive engagement with external partners.
• Track stakeholder concerns, commitments, and follow-up actions, working with TLC divisions to ensure timely and thoughtful responses.

• Lead and support special projects and time-limited initiatives assigned by the Chief of Staff and Commissioner, often spanning multiple TLC divisions.
• Manage project timelines and deliverables, and coordinate high-priority initiatives related to safety, worker protections, service quality, accessibility, regulatory modernization, or economic sustainability.
• Conduct research, synthesize information, and prepare clear summaries and recommendations on policy, operational, or regulatory issues.
• Support implementation of agency-wide initiatives by monitoring progress, identifying risks, and flagging issues requiring executive attention.

• Assist in the development of executive-level materials, including memos, presentations, reports, and responses to internal and external inquiries.
• Coordinate with policy,…