Services Manager; Operations

Apartment Services Manager

Schedule: Monday–Friday, 9:00 AM–5:30 PM EST (Full-Time, Core Hours)
Location: Onsite – New York, NY
Salary Range: $75,000–$85,000 annually + Bonus (based on experience and qualifications)

Furnished Quarters is one of the largest independently owned providers of temporary furnished apartments, blending the best of hospitality, real estate, and design. With more than 25 years of industry experience and certification as an LGBTQ+ diverse-owned business, we bring a human-first approach to short-term living—elevated by care, community, and connection.

We serve business and leisure travelers across major U.S. markets with fully furnished residences and customized housing programs. Our team values collaboration, growth, individuality, and exceptional guest service. The five core values that shape our culture—
Challenge, Collaboration, Care, Career, and Community
—guide everything we do.

If you’re looking to join a culture that values work‑life balance, celebrates your uniqueness, and empowers your voice, it’s time to #Stay Different.

We’re seeking an experienced, operationally driven Apartment Services Manager
to lead the daily functions of our Apartment Services team. In this role, you will oversee apartment setups and deconstructs, maintenance coordination, SOP compliance, vendor partnerships, and cross‑department collaboration. You’ll ensure operational excellence across our core and global markets—supporting seamless guest experiences and efficient internal workflows.

This position is perfect for a service‑oriented leader who thrives in a fast‑paced environment, is passionate about process improvement, and excels at coaching, delegating, and organizing complex operational tasks.

• Manage and oversee apartment setups, deconstructs, and inspections across core and global markets.

• Coordinate with Guest Services, Property Leasing, and Operations partners to ensure accuracy and timeliness.

• Review Global Arrivals and ensure inspections are received and addressed quickly.

• Oversee building maintenance programs including preventative maintenance and painting schedules.

• Maintain accurate task tracking and data integrity in Salesforce and other internal systems.

• Monitor escalations and delayed tasks and communicate timely updates to cross‑functional teams.

• Participate in the rotating Manager On‑Call Program
  , including evenings, weekends, and holidays.

• Partner with Guest Services, Property Leasing, Accounting, and Operations to support smooth workflows and accurate billing.

• Escalate recurring issues to leadership with thoughtful solutions.

• Maintain productive relationships with internal and external partners.

• Lead, mentor, and support Apartment Services Specialists to ensure efficient execution of daily responsibilities.

• Conduct team meetings, one‑on‑one coaching sessions, and formal performance reviews.

• Monitor productivity and ensure on‑time completion of setups, deconstructs, service requests, inspections, and Global Arrival Instructions.

• Ensure compliance with departmental SOPs and uphold service quality standards.

• Address performance issues promptly and partner with HR when escalation is required.

• Maintain visibility and provide hands‑on support during high‑volume periods.

• Provide ongoing training on department SOPs, operational processes, and systems.

• Document performance concerns and lead corrective action discussions when needed.

• Conduct scheduled SOP reviews and ensure team members meet all HR‑assigned training deadlines.

• Support onboarding and training milestones for new hires.

• Ensure adherence to all company policies and regulatory requirements.

• Identify opportunities for operational improvements and efficiency gains.

• Support the rollout of new processes, technologies, and system enhancements.

• Maintain detailed records for audits and compliance reviews.

• Bachelor’s degree in hospitality, business, or a related field (required)

• Minimum of 5 years of experience in hospitality, guest services, or operations, including 3+…