Customer Solution Field Manager

Role Overview

As a Customer Solution Field Manager, your mission is to lead all field‑based activities with integrity, technical expertise, and a commitment to exceptional customer service. This role drives high‑quality commissioning, technical support, and training programs while optimizing resources, controlling costs, and ensuring sustainable financial performance. With a focus on people development, continuous improvement, and customer satisfaction, the Customer Service Field Manager strengthens organizational success and delivers dependable, value‑driven solutions in every customer engagement.

You will report to the Aftermarket Manager.

• Business Acumen
  • Lead efficient, profitable field service operations aligned with key performance metrics.
  • Develop and execute strategies that improve customer satisfaction and operational effectiveness.
  • Establish service policies, pricing, and rates in alignment with company strategy.
  • Implement tools and processes that enhance productivity and profitability.
  • Ensure timely and accurate invoicing for all field activities.
  • Review and interpret field service contract terms.
  • Lead negotiation of customer back charges on commissioning projects.
  • Coordinate cross‑functional efforts to resolve commercial and technical site issues.
  • Prepare clear, detailed monthly performance reports.
• Technical Guidance & Safety Leadership
  • Oversee all commissioning, field service, technical support, and training activities.
  • Lead, coach, and develop a high‑performing technical team.
  • Partner with internal teams to support product launches and service improvements.
  • Serve as the primary technical liaison to customers, ensuring rapid issue resolution.
  • Monitor industry trends and integrate best practices into field operations.
  • Champion a strong safety culture by enforcing compliance with safety, quality, and regulatory standards.
  • Actively participate in safety committees and audits.
• Talent Development
  • Drive talent development initiatives, including training, recruitment, and succession planning.
  • Identify skill gaps, coordinate specialized training with product teams, and maintain an updated skills matrix.

To succeed, you will need experience in business management, including P&L and operational KPI responsibility, and leading a team of technical personnel.

• You can navigate job site industry standards, safety regulations, and compliance requirements.
• You have a strong customer focus and desire to deliver the highest level of customer service.
• You can easily navigate through roadblocks, conflict, and shared resources to build rapport with others toward a common goal.
• You can lead difficult conversations with both customers and team members.
• You are an experienced and successful negotiator who can understand the value of empathy.
• You are willing to travel both domestic and international for business meetings.

• Culture of trust and accountability:
  We empower our people to take ownership, make decisions, and grow through meaningful work.
• Lifelong learning and career growth:
  Expand your expertise in a technically advanced, fast‑paced environment.
• Innovation powered by people:
  Join a team where your ideas matter and your contributions drive real impact.
• Comprehensive compensation and benefits:
  Enjoy competitive compensation, generous paid time off (vacation, personal, and sick days), a 401(k) with up to 6% company match, and flexible working hours to support work‑life balance. Base salary ranges from $112,960 to $133,370 annually, commensurate with experience and qualifications.

Hybrid. This role offers a hybrid working arrangement, allowing you to split your time between working remotely and being on‑site at our Manufacturing Facility in Voorheesville, United States (US).

Talent Acquisition Team:
Cassandra Quinn

Uniting curious minds
. Behind every innovative solution, there are people working together to transform the future. With careers sparked by initiative and lifelong learning, we unite curious minds, and you could be one of them.