Senior Account Manager

Reports to: Account Director

We are OK COOL. Strategic and (very) creative partners to the world’s leading brands. Built for social, targeting Gen Z and young millennia ls. Campaigns, content, creators. Global af. Our clients include some of the biggest, best brands on the planet.

We’re looking for a Senior Account Manager to join our team in the US and manage the development and delivery of world‑class social media campaigns with in‑house teams and external partners. Based out of NYC, an OK COOL Senior Account Manager is someone who has in‑depth knowledge and curiosity of social media platforms and how brands should show up on them.

Senior Account Managers serve as the primary POC for their assigned clients, leading and overseeing the development and delivery of the day‑to‑day work we deliver for specific client(s). Senior Account Managers have strategic ownership of their accounts and require little strategic guidance from their manager or above to drive project(s) forward.

Candidates must have experience managing teams and complex, high‑volume work streams for brands and be calm and controlled in high‑pressure situations. We need people who can contribute to big ideas as well as lots of little ones that are framed in a solid strategy grounded in insight and ultimately deliver a tangible ROI for our clients. Most importantly, we need a Senior Account Manager to inspire their team and earn the trust and respect of their clients and team.

Candidates must be passionate about culture, social platforms, and brand storytelling—helping clients navigate the ever‑changing digital landscape while ensuring our work is creative, effective, and aligned with their goals.

• Ability to work in partnership with day‑to‑day clients to develop and deliver the work, leading the day‑to‑day tasks with autonomy with the support of their AD/GAD/GM as needed
• Ability to reach out to clients directly when service issues arise, making informed decisions quickly in response to client needs and unforeseen challenges
• Ability to develop and present solutions for our clients, balancing risk and opportunity when proposing solutions
• Ability to successfully manage accounts with varying goals, content volumes and services
• Ability to effectively communicate distilled, concise and clear feedback, identifying actionable next steps
• Ability to set clear expectations internally and externally
• Ability to draw conclusions and actionable insights from analysis
• Ability to dissect problems and determine effective courses of action
• Ability to manage upwards effectively
• Responsible for maintaining client relationships through recurring check‑ins with client contacts.
• Responsible for delivering on client budget and performance goals – recommending strategic pivots when necessary
• Responsible for ensuring appropriate processes and best practices are in place for client management & spearhead implementation when they are not present
• Responsible for ensuring proper processes are in place across all teams, viewing the big picture implementing process beyond silo work
• Expected to own, coordinate, and ensure the successful completion of the client’s entire account roadmap ensuring they are aligned with client’s goals and priorities
• Expected to be up to date on client’s business trends, goals, and health beyond just digital/social in order to consistently provide and pivot OK COOL’s strategies as well as ensure our services are in line with their needs
• Expected to be a lead leader within the team, acting as a team player, mentor and problem‑solver
• Expected to execute high‑quality deliverables intended for varying audiences, having insight of the type of information that is appropriate for different audiences
• Expected to be able to communicate complex and strategic messages to a variety of audiences ensuring all parties are aligned
• Expected to have a grasp on all projects across the team, ensuring the larger team’s work is in scope in terms of cost and services
• Expected to overcome resistance and secure support for ideas or initiatives through high‑impact communication

• Stay ahead of social trends,…