Vice President, Operations

The Partnership To End Homelessness, Vice President, Operations

This is an exceptional opportunity to join a transformational organization at an exciting juncture in its journey. A three-year evaluation shows that The Partnership To End Homelessness’s focus on homelessness prevention has resulted in more than 90% of clients retaining their homes - the equivalent of half a billion in public spending savings! The Vice President, Operations will be integral to building and maintaining systems that end homelessness by preventing it.

The Partnership To End Homelessness is transforming how New York City addresses homelessness by proving that prevention works. With over four decades of expertise, the organization has pioneered an upstream intervention model that stops homelessness before it starts, fundamentally challenging the traditional crisis-response approach.

The Partnership’s program model combines rental arrears payments, benefits navigation, legal support, property owner mediation, and trauma-informed mental health services. Its impact is both substantial and remarkably cost-effective. Last fiscal year, the organization saved 2,240 homes for 5,600 New Yorkers. The model’s economics are compelling:
The average household's arrears are only $3,300, compared with $100,000 for annual emergency shelter. Last year, The Partnership’s prevention-first strategy saved $216 million in public spending on emergency shelter.

The strategy is supported by three complementary programs.

Safe Homes rapid rehousing for New Yorkers who are losing their homes due to domestic and gender-based violence

This comprehensive model recognizes that housing stability requires more than financial intervention. All clients receive varied combinations of crisis intervention, housing assistance, referrals, and casework tailored to their specific needs.

Approximately 800,000 New Yorkers are at imminent risk of eviction due to rental arrears. The Partnership’s innovative, evidence-based programs are addressing an invisible crisis while reshaping public policy and changing lives.

The Partnership’s values - compassion, inclusion, integrity, professionalism, and social justice - steer its strategy and operations to achieve the mission of ending homelessness by preventing it.

Founded: 1982

Annual Operating Budget: $3.5 million

Board of Directors: 9

Staff + Consultants: 14

Reporting to the CEO, the Vice President, Operations is a key member of the Senior Team and is responsible for optimizing all internal operations and functions in accordance with The Partnership’s mission, values, and strategic objectives. Specifically, the VP provides strategic leadership and oversight for all facilities, office management, human resources, information technology, finance, and programmatic systems to ensure organizational impact.

Essential responsibilities include:

Leadership

Provide vision, direction, and oversight for all operations, modeling organizational values and setting goals, priorities, and performance standards;

Serve as a senior advisor to the CEO and as a member of the Senior Team, providing subject matter expertise and contributing to organizational strategy and management;

Manage a small staff team; coordinate the oversight of vendors and consultants who manage outsourced functions; oversee the programs department with a focus on systems and processes;

Lead annual cross-departmental work plan process to ensure resource allocation aligns with agency strategy; provide monthly and quarterly updates on strategy achievements;

Responsible for Board and committee meeting management, including meeting logistics and coordination of the production of quarterly Board books and committee meeting materials;

Champion a positive organizational culture, interdepartmental collaboration, and employee engagement.

Facilities & Office Management

Ensure optimal office space usage, including development of creative strategies to repurpose underused spaces for programs, community engagement, and earned-income opportunities;

Ensure facility and operations are compliant with all…