Operations Manager, Student Success Coach Learning Network

Location: New York

Operations Manager, Student Success Coach Learning Network page is loaded## Operations Manager, Student Success Coach Learning Networklocations:
Flexible time type:
Full time posted on:
Posted Yesterday time left to apply:
End Date:
March 2, 2026 (15 days left to apply) job requisition :
R8359
** Application Instructions
** Click Apply to submit your online application. Please attach a resume and thoughtful cover letter on the "My Experience" page in the "Resume/CV" field.

Active City Year Staff members must login to Workday to apply internally.

Number of Positions: 1### ###
** Position Overview
** The SSCLN Operations Manager will play a critical role in ensuring the smooth execution of network activities and initiatives. Reporting to the SVP, Product Design & Development, this role works closely with and has dotted-line responsibilities to key members of the SSCLN teams. The Operations Manager serves as a key liaison between partner organizations and internal stakeholders and oversee, logistics, coordination and administrative functions that enable the Student Success Coach Learning Network communities to thrive.
** Job Description
**** Lead SSCLN operations and logistics
** Design and maintain systems and tools to monitor SSCLN priorities and operating goals. Coordinate logistics and lead implementation for partner engagement, convenings and virtual events, ensuring deliverables are met and stakeholders remain informed. Manage resources effectively, while maintaining clear communication across the SSCLN teams and partner organizations.
** Support SSCLN content and resource development
** Manage the creation, editing, and distribution of SSCLN resources, including newsletters and learning institute content. Collaborate with consultants and subject-matter experts to ensure content aligns with SSCLN priorities.
** Manage knowledge systems and virtual platforms
** Oversee SSCLN’s online community platform and maintain organized, accessible network resources in SharePoint. Lead learning management system (LMS) operations to ensure training and engagement materials are current and accessible. Monitor and analyze engagement and satisfaction data to inform improvements.
** Contribute as a member of a high-functioning team
** Serve as the connector and work in close partnership with the SSCLN team members to align efforts and advance priorities supporting the growth and scale of the Student Success Coach Framework across California and New York.
** Benefits
* * Full-time employees will be eligible for all benefits including vacation, sick days and organization holidays. You may participate in all benefit programs that City Year establishes and makes available to eligible employees, under (and subject to all provisions of) the plan documents that govern those programs. Currently, City Year offers medical, dental, vision, life, accidental death and dismemberment and disability coverage, Flexible Spending Accounts (FSA), and other benefits including 401(k) plan(s) pursuant to the terms and conditions of company policy and the 401(k) plan document.

For more information, click .Employment at City Year is at-will.

City Year does not sponsor work authorization visas.

City Year’s dual mission is to expand educational opportunity for all students and develop the next generation of leaders through national service. Trained teams of City Year Ameri Corps members provide support to students, classrooms and the whole school. Schools that partner with City Year are up to two to three times more likely to improve in English and math assessments, and the more time students spend with Ameri Corps members, the more they improve on academic, cognitive and interpersonal skills— skills that help students thrive in school, college and career.

City Year’s 900 staff and 2,000+ Ameri Corps members work and serve in 29 communities across the U.S., including Boston (where City Year was founded in 1988 and is headquartered), Baton Rouge, Buffalo, Chicago, Cleveland, Columbia, Columbus, Dallas, Denver, Detroit, Jacksonville, Kansas City, Little Rock, Los Angeles, Memphis, Miami, Milwaukee, New Hampshire, New Orleans, New York, Orlando, Philadelphia, Providence, Sacramento, San Antonio, San José/Silicon Valley, Seattle/King County, Tulsa and Washington, D.C. City Year also has international affiliates in the U.K. and South Africa.

A proud member of the Ameri Corps national service network, City Year is supported by Ameri Corps, local school districts and private philanthropy.  City Year has been designated a 4-star charity by Charity Navigator since 2003, putting City Year in the top 1% of non-profits nationwide for accountability, transparency and responsible fiscal management, and among the most trustworthy nonprofits in America.###

Benefits City Year offers a comprehensive  package that helps our employees live their best lives and grow personally and professionally.
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