Program Manager

About VML

VML is a leading creative company that combines brand experience, customer experience, and commerce, creating connected brands to drive growth. VML is celebrated for its innovative and human‑first, award‑winning work for blue chip client partners including AstraZeneca, Colgate‑Palmolive, Dell, Ford, Microsoft, Nestlé, The Coca‑Cola Company, and Wendy's. The agency is recognized by the Forrester Wave™ Reports as a Leader among Marketing Creative and Content Service Providers, Commerce Services, Global Digital Experience Services, Global Marketing Services and, most recently, Marketing Measurement & Optimization.

In addition, VML’s specialist health network, VML Health, is one of the world’s largest and most awarded health agencies. VML’s global network is powered by 26,000 talented people across 55+ markets, with principal offices in Kansas City, New York, Detroit, London, São Paulo, Shanghai, Singapore, and Sydney.

VML is a WPP agency (NYSE: WPP). For more information, please visit , and follow along on Instagram, Linked In, and X.

VML is seeking a Program Manager with a breadth and depth of expertise to champion omnichannel work across multiple work streams with a focus on the customer at the center. This is an exciting opportunity to lead the delivery of innovative solutions bringing together creative, strategy and technology across the entire customer journey.

As Program Manager, you are responsible for leading talented teams to understand client needs, market forces and consumer sentiments to deliver effective solutions. You will be accountable for ensuring all project deliverables are of high‑quality, completed on time and on budget, and are aligned with the brand’s goals. You are able to maintain the broad vision required for executing a project, including strategic thinking and leadership from beginning to end, as well as the talent for overseeing all the small details that add up to fulfilling our commitment to client satisfaction and project requirements.

To be successful in this role, you must possess agency experience in integrated marketing, building digital experiences and creating compelling content. You have a strong creative sensibility, a genuine interest in user‑centered design, and a hands‑on understanding of content production for all channels. The ideal candidate is an innovator excited to roll up their sleeves and get into the details to build processes that drive business.

• Deliver work that is excellent, on time, on budget and goes beyond the brief. You will be responsible for setting up plans and processes that drive projects forward and ensure successful delivery with high client satisfaction.
• Motivate, direct and challenge teams to produce great work. Establish and manage cross‑functional teams across different locations that are collaborative, efficient and high‑functioning.
• Establish and manage program communication and process. You will set up the appropriate structure and tools to ensure successful collaboration and engagement across agency and client teams.
• Be responsible for project estimation, planning and profitability. You will build detailed project plans; manage resource allocations; and report on project status, burn rates, budgets and reconciliations to agency and client stakeholders.

• Process‑oriented and an innovator with a strong point of view and distinct voice. You have the ability and appetite to create and bring people together and inspire solutions.
• Open and collaborative. Our team is close‑knit and supportive and we’re working with a lot of unknowns – you must be an advocate of environments that are comfortable with ambiguity, positive and encourage collaboration.
• Ego‑less. We all wear the hats that need wearing, it’s a mentality that makes the team successful.

• Hands‑on project leadership experience in advertising or marketing communications in a client‑facing role, ideally at a creative agency or similar.
• Strong understanding of end‑to‑end process for delivery in digital marketing channels.
• Proven track record in driving creative solutions and digital content creation.
• Knowledge of…