Director of Restaurant Operations

Location: West Harrison

Director of Operations – Airport Bar & Market

Location:

Westchester County Airport (HPN) – White Plains, NYSalary: $85,000 – $90,000 + Bonus Status:
Full-Time | Onsite Leadership Role Lead a High-Visibility Airport Operation

SSP America is seeking a Director of Operations to lead a premium bar-led concept with restaurant-quality food and retail market at Westchester County Airport (HPN). This is a highly visible, hands-on leadership role responsible for full operational ownership of a single airport location generating approximately $7–$10M in annual revenue. The Director of Operations will lead a small leadership team and frontline staff while partnering closely with airport stakeholders and SSP corporate partners.

This is not a traditional multi-unit DO role — it is ideal for a strong General Manager or Operations leader ready to operate with DO-level polish and accountability in a premium airport environment.

What You’ll Own Operational Leadership Full day-to-day ownership of bar, food service, and retail market operations

Consistent floor presence to coach, support, and stabilize the team Execution of brand standards, food safety, and regulatory compliance

Oversight of a team of 3 managers and approximately 14 staff members

Maintenance of liquor compliance within a stadium license environment

Business & Financial Management Accountability for unit-level P&L performance

Inventory management, ordering, and vendor coordination

Labor planning, scheduling, and cost control

Forecasting and operational planning to support business needs

People Leadership Hiring, onboarding, coaching, and performance management

Building leadership capability within the management team Creating a culture of accountability, hospitality, and operational discipline

Stakeholder Partnership Represent SSP America with airport leadership and partners

Communicate professionally with corporate support teams

Serve as a brand ambassador for a sophisticated traveler base, including private aviation guests

What You Bring Experience Minimum  5+ years of progressive bar, restaurant, or hospitality leadership experience

Current or recent experience as a General Manager, Operations Manager, or similar role Proven full ownership of a high-volume bar or hospitality operation

Strong bar leadership experience required

Experience in airport, hotel, upscale bar, or other high-visibility environments preferred Leadership Profile You are a leader who:

Operates with ownership and accountability

Is highly visible and hands-on with your team Communicates confidently with senior stakeholders

Brings structure and calm to complex operations

Is comfortable working in a regulated airport environment

Understands inventory, liquor controls, and operational discipline

Can maintain consistent onsite presence at HPNExperience with Crunchtime or similar inventory systems is strongly preferred.

Why Join SSP America Competitive salary: $85,000 – $90,000 + bonus opportunity

Comprehensive medical, dental, and vision benefits

Career growth across 60+ airports in North America Opportunity to lead a high-visibility airport location

Basic Life & AD&D Insurance EAPVoluntary Benefits:
Life AD&D, Accident, Critical Illness, Hospital Indemnity, Pet Insurance

SSP 401(k) Plan with Employer Matching

PTO – Starting at 80 hours a year6 Premium Paid Holidays Paid Sick Leave About SSP America We’re travelers serving travelers. With restaurants in over 80 airports, we bring local favorites to passengers across North America. If you thrive in fast-paced environments, value accountability, and enjoy leading strong teams — this is your opportunity. SSP America is an equal opportunity employer.

All decisions concerning the employment relationship will be made without regard to race, color, national origin, religion, sex, sexual orientation, gender identity or expression, veteran status, age, disability, genetic information, or and other status or characteristic protected by federal, state, or local law. SSP America will provide reasonable accommodations during the application and interview process upon request as required to comply with applicable laws.