Patient Services Manager

Role Overview

Make a Daily Impact in Patient Care at Jamaica Hospital

Sodexo is seeking a Patient Services Manager to lead patient service operations at Jamaica Hospital
, a 300-bed acute care hospital and 200-bed nursing home located in Jamaica, NY
. Reporting to the General Manager, this role supports both locations, managing a team of up to 70 union employees and playing a key role in delivering a positive, consistent patient experience.

In this position, you will oversee daily patient food service operations, including tray line supervision, meal ordering processes, patient rounding, purchasing, inventory control, and staff scheduling. You’ll collaborate closely with clinical teams and client partners to enhance patient satisfaction and drive service excellence across the organization.

We are seeking a hands‑on leader with strong communication skills, experience working in a union environment, and a passion for delivering compassionate, high‑quality service.

Join Sodexo and help shape a better, more compassionate patient experience at Jamaica Hospital.

• Lead and develop a large frontline team in a unionized environment
• Support food service operations including tray line accuracy & timeliness
• Conduct patient rounding and drive service recovery efforts
• Oversee purchasing, ordering, inventory, and vendor coordination
• Manage scheduling, timekeeping, and labor standards
• Ensure compliance with hospital, safety, and regulatory requirements

Compensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include:

• Medical, Dental, Vision Care and Wellness Programs
• 401(k) Plan with Matching Contributions
• Paid Time Off and Company Holidays
• Career Growth Opportunities and Tuition Reimbursement

More extensive information is provided to new employees upon hire.

• Experience supervising teams in healthcare, hospitality, or food service
• Background working with union employees strongly preferred
• Strong leadership, communication, and problem‑solving skills
• Commitment to patient satisfaction and service excellencei>

At Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike.

We do this by providing food service, catering, facilities management, and other integrated solutions worldwide.

Our company values you for you; you will be treated fairly and with respect, and you can be yourself. You will have your ideas count and your opinions heard because we can be a stronger team when you’re happy s is why we embrace diversity and inclusion as core values, fostering an environment where all employees are valued and respected. We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.

If you need assistance with the application process, please complete this form.

Minimum Education Requirement - Associate's Degree or equivalent experience