Regional Director of Operations - NY

Position: Regional Director of Operations - NY3
Location: Jamaica

We're building a world of health around every individual - shaping a more connected, convenient and compassionate health experience. At CVS Health, you'll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger - helping to simplify health care one person, one family and one community at a time.

Company:
Oak Street Health

Title:

Regional Operations Director Oak Street Health is a rapidly growing, innovative company of community-based healthcare centers delivering higher quality health and wellness care that improves outcomes, manages medical costs and provides an unmatched experience for adults on Medicare in medically underserved communities. By providing holistic, comprehensive and integrated care right in our patients' communities, we can help keep them healthy and reinvest cost savings in further care for those same communities and others.

Since 2013, Oak Street Health has brought its singular approach to tens of thousands of people across the nation. With an ambitious growth trajectory, Oak Street Health is attracting and cultivating team members who embody Oak Street values and are passionate about our mission to rebuild healthcare as it should be. For more information, visit  Description and Responsibilities:
The Regional Director of Operations is responsible for the operational rigor and oversight across multiple centers within a geography. This role reports to the Regional Vice President with close collaboration with regional leaders such as the Senior Medical Director and the Population Health Director. The center Practice Managers, as well as other regional resources, will report to the Regional Director of Operations (team of 5-12).

Accountability for predetermined operational metrics and budget management is crucial for success. This leader should be a strong communicator who builds relationships quickly and is passionate about working in a fast-paced, results-driven organization. A track record of building strong cohesive teams with a patient first and operational sustainability mentality is a must-have. The Core Responsibilities for this role are as follows:

Multi-Center Operational Rigor with a focus on patient experience and engagement

Primary goal is to ensure all centers are operationally efficient and are optimizing resources for our patients

Deep ownership of and expanded focus on patient experience. Gather appropriate teammate and patient information to inform development of best-in-class customer service experience by and across all cohorts (Service and Clinical teams).Focus on schedule management, patient responsiveness, and clinical outcomes

Continuously improving sites through proactive identification and improvement of operational opportunities

Problem solving with center level leadership and sustainable solution creation

Best practice sharing and coordination across centers and markets Implementation of Clinic Operations Programming and Improvements Launch new initiatives, whether centrally driven or regionally driven, that will enhance daily operations Be the conduit to the corporate clinical operations teams to provide feedback on new initiatives

Partner with regional leadership to identify workflow impact across service, outreach, clinical teams

Serve as the Subject Matter Expert in all things operational for corporate initiatives

Leverage best practices when it comes to clinical implementation and project management

Development and Management of Center Operations Leaders Instill collaborative culture between operational leaders in the region

Onboard, train and coach new Practice Managers, with responsibility for outcomes

Conduct independent operational reviews on performance, quality, and other metrics

Support Practice Managers in team development and build a regional cohort culture for service and clinical team members for consistency across centers

Personify and cultivate Oak Street Health's mission to rebuild healthcare as it should be within the Region What we're looking forThis is an exciting opportunity to be an operational…