Director, Global Change Management Partner

Role Summary

Do you want to be at the forefront of a customer‑centric transformation in Pharma? Do you want to be part of a #Dream Team who is reinventing Program/Change Orchestration standards with a techno‑functional partnership with business? Our vision is to be “the catalyst, powering the world’s most effective commercial engine through best‑in‑class program orchestration including change management excellence with indispensable partnership”.

The Director of Global Change Management Partner will lead the design and execution of change strategies to enable successful adoption of the CMO programs including CRM (CFC and Marketing) programs. This role ensures smooth transitions to new ways of working, drives stakeholder engagement, and fosters a culture of change readiness across global, regional, and local teams. The position combines strategic planning, operational leadership, and communication excellence to deliver measurable business impact.

Your work will directly shape how our commercial teams engage with healthcare professionals and customers globally. By orchestrating change effectively, you will help ensure that tools, platforms and content ecosystems deliver significant business value, drive customer‑centricity, elevate colleague experience across 60 markets through best in class change management offering. This is a highly collaborative role requiring strategic vision, operational rigor, and strong stakeholder engagement skills to align commercial, marketing, and content operations under one connected change journey.

• Strategy Development, Impact Assessment, Communication, Training & Coaching, Stakeholder Engagement, adaptation/buy‑in, Monitoring & Reporting, Integration

• Develop and execute a global change orchestration strategy for CRM (Marketing and CFC) platforms aligned to program objectives.
• Define the change roadmap aligned with global commercial excellence and program objectives.
• Partners with global, regional and governance leaders to align adoption KPIs, success measures, and implementation priorities.
• Conduct impact assessments to identify how changes will affect different departments and roles and developing mitigation strategies for potential challenges.

• Conduct comprehensive change impact assessments to identify potential risks and resistance points related to system or software deployments, developing mitigation strategies proactively.
• Serve as the strategic liaison between global, regional teams, and local markets to ensure alignment on change plans, rollout timing, and dependencies.
• Design and deliver structured communications, leadership updates, and enablement materials that drive awareness, clarity, and engagement.
• Facilitate change management related cross‑functional collaboration between Marketing, Sales, Digital, Product, Medical, and Compliance stakeholders in partnership with Program orchestration partner.

• Inform/Partner with deployment lead in facilitating the Change Advisory Board (CAB) meetings to present deployment requests, assess risks, and secure necessary approvals for all production changes.
• Inform/Partner with Deployment lead on aligning with change activities with program milestones for market readiness and global rollout.
• Accountable to collaborate with training colleagues ensuring designing and execution of training, learning journeys, and community‑of‑practice forums to embed new ways of working.
• Support market readiness assessments, gap analysis and tailored change interventions based on maturity levels and local needs.
• Activate change champion networks to accelerate adoption especially in local markets in partnership with deployment lead.
• Monitor adoption and change effectiveness metrics and provide insights to continuously optimize global‑to‑local support.

• Capture lessons learned, best practices, and change success stories to accelerate transformation maturity across markets.
• Partner with deployment lead, program team, in‑market PMs, MELs, CFCs and pilot in command to…