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Customer Experience Supervisor
Job in
Jackson Heights, Queens County, New York, 11372, USA
Listed on 2026-03-05
Listing for:
Virtual Vocations Inc
Full Time
position Listed on 2026-03-05
Job specializations:
-
Management
Healthcare Management -
Healthcare
Healthcare Management, Healthcare Administration
Job Description & How to Apply Below
A company is looking for a Customer Experience Supervisor to lead a team of Customer Experience Specialists.
Key Responsibilities Lead and develop a team focused on compassionate service and first-call resolution Monitor team performance and implement coaching plans to improve service outcomes Ensure operational oversight and compliance with quality standards in member interactions
Required Qualifications Minimum 3 years of customer service experience in healthcare, insurance, or Medicare Advantage Minimum 2 years of supervisory or team lead experience in a contact center or member services environment High School Diploma or GED required;
Associate's or Bachelor's degree preferred Strong knowledge of Medicare Advantage and related regulatory requirements Proficiency in MS Office, CRM systems, and contact center technologies
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