Manager- Operations Analysis

Description

Job Title:

Performance Manager
- Operations Analysis

Department:

Continuous Improvement

MTA Agency:

Metro-North Railroad

Primary Location(s):

New York, NY

Salary Range:$89,407-$102,000

Regulated/Safety Sensitive:

Non-DOT Regulated/Not Safety Sensitive

Union Affiliation:

Non-agreement

Closing Date (if applicable):

Until Filled

Shift (if applicable):

Title 55-a (yes or no):

Not Applicable

Other:

Telework eligible

ABOUT THE AGENCY

MTA Metro-North Railroad is a dynamic organization, operating out of the jewel of New York City, Grand Central Terminal. We provide service to over 86.5 million customers, traveling in and out of New York and Connecticut. A subsidiary of the Metropolitan Transportation Authority, Metro-North Railroad is one of the busiest commuter railroads in the nation. MTA Metro-North Railroad strives to provide a safe and reliable commute, excellent customer service, and rewarding opportunities for its employees.

Metro-North Railroad reserves the right to remove this posting before the Final date to receive applications.

JOB SUMMARY

This position is to manage Operations Department analytical processes and systems along with new performance data collection and analysis initiatives for the Operations Department.

DUTIES AND RESPONSIBILITIES

• Participate in efforts required to develop impacts of changes to current standard operations and new initiatives impacting the Operations Department. Includes aggregation of information, review of information with impacted Department(s), structure and execution process assessment, and preparation of presentation document(s) for review by senior management.
• Establish and maintain key performance indicators for Metro-North (both historical and projected). Benchmark operations department processes against other peer commuter railroads.
• Prepare periodic presentations covering analytic review and graphs that will be made by senior management to senior MTA staff, MTA Board Members and CDOT staff.
• Monitor, report, and actively improve the operational performance of the organization, such as OTP, service delivery, and fleet readiness to the Senior Vice President and other senior leaders.
• Assist in the development and validation of systems used to support initiatives; develop reports to track actual results vs goals.
• Develop a cooperative, working relationship with other Operations Department team members; one that will foster the exchange of assistance, if required, to finish assignment(s) on a timely basis.
• Provide hands-on support in process improvement management, data analysis, and project tracking.
• Performs other duties as assigned
• Complies with all policies and standards
• May be required to work hours outside regular work hours, as applicable
• Observes the work performed by contractors, as applicable
• Reviews invoices and approves them if the work has contractual standards, as applicable
• Addresses performance issues with the contractor when possible, as applicable
• Escalates issues to other parties when needed, as applicable

KNOWLEDGE,

SKILLS AND ABILITIES

Required:

• Transparent, results oriented, and accountable with strong partnership focus.
• Excellent interpersonal skills and demonstrated ability to communicate with internal and external contacts at all levels.
• Excellent organizational skills, capable of handling several projects at once with little or no supervision while properly prioritizing.
• Self–starter, self-motivated and reliable performer who can quickly grasp and manage multiple assignments at once with little or no supervision while properly prioritizing.
• Strong analytical skills.
• Ability to handle diverse and conflicting responsibilities in a timely manner.
• Demonstrated ability to effectively influence, facilitate discussions, resolve conflict, and build and manage relationships. Knowledge of conducting successful change management in organizations.
• Ability to conduct presentations to all levels within the organization Excellent listening skills and ability to coach others.
• Inspirational and motivational leader. Work well as part of a team.
• Excellent written and verbal communication skills. Must be customer focused.
• Will have the ability to identify and solve problems in a…