Director, Client Solutions; Property Management

Position Overview

Tishman Speyer is seeking a Director, Client Solutions Platform Development & Execution to help institutionalize and scale our third‑party operating model. This hands‑on, outcomes‑driven role for a senior operator will work closely with internal leadership and field teams, engaging directly with clients and ownership groups during onboarding, transitions, and service delivery initiatives.

• Portfolio Transitions and Onboarding: Lead the operational onboarding of new third‑party client mandates, including transition planning, execution, and stabilization. Build and continuously improve standardized transition frameworks, playbooks, and readiness checklists. Coordinate cross‑functional integration across Property Management, Asset Management, Leasing, Studio, and Construction Supervisory services. Establish first 30/60/90‑day execution plans, governance, and reporting expectations for each new client assignment. Identify risks early, drive issue resolution, and ensure consistent client communication throughout transitions.
• Platform Operating Model and Standardization: Define and implement scalable operating procedures, service standards, and workflows across service lines. Develop governance structures, cadences, and decision rights to support reliable execution nslate best practices into repeatable processes, templates, and tools that field teams can adopt. Drive continuous improvement initiatives that strengthen quality, efficiency, and client experience.
• Performance Management and Reporting Infrastructure: Establish KPI frameworks and dashboards that measure service delivery, client satisfaction, operating performance, and execution quality. Implement operating rhythms, including regular performance reviews with internal stakeholders and clear accountability for outcomes. Create standardized client reporting frameworks and ensure consistency across accounts and markets. Use data and field feedback to identify trends, root causes, and improvement opportunities.
• Cross‑Functional Execution and Stakeholder Leadership: Serve as a central connector across internal teams, external vendors, and ownership groups to drive alignment and execution. Lead complex initiatives that span multiple verticals and ensure handoffs between teams are clear and seamless. Remove bottlenecks, resolve operating challenges, and drive completion of critical deliverables on tight timelines. Influence without authority, using strong structure, communication, and follow‑through.
• Client‑Facing Delivery Leadership: Act as a senior point of support for key client stakeholders during transitions and major platform initiatives. Help shape and reinforce the Client Solutions service model, including expectations, scope clarity, and delivery consistency. Partner with leadership to ensure the platform is equipped to deliver institutional‑quality service across a growing portfolio.

• 10+ years of relevant experience in third‑party office property management, real‑estate services, or institutional real‑estate operations.
• Demonstrated experience leading or supporting portfolio transitions, onboarding, mobilizations, or takeover assignments.
• Strong ability to build operating infrastructure including playbooks, workflows, governance, reporting, and KPI frameworks.
• Proven track record driving execution across multiple stakeholders, teams, and work streams.
• Strong financial and analytical skills, comfortable building and interpreting performance reporting.
• Exceptional communication skills, including client‑facing presence and clarity under pressure.
• Experience across office and mixed‑use assets preferred.
• Bachelor’s degree required; MBA or similar advanced degree is a plus.

The base compensation range for this role is $150,000 to $170,000. This role is also eligible for a discretionary annual bonus, as well as access to our comprehensive medical, dental, and vision insurance, life and disability insurance, 401(k) plan (with matching contributions), wellness benefits and all other benefits afforded to full‑time Tishman Speyer employees.