Case Manager Supervisor

Volunteers of America–Greater New York (VOA–Greater New York) is a leading anti-poverty organization serving neighbors in need across New York City, Northern New Jersey, and Westchester. Through 70+ programs, we support over 35,000 adults and children each year, including individuals experiencing homelessness, survivors of domestic violence, youth aging out of foster care, veterans, seniors, and children with developmental delays.

Our staff are at the heart of this work, creating meaningful change every day. If you’re passionate about making a difference and joining a mission-driven team, we invite you to explore this opportunity.

The Case Manager Supervisor ensures that case managers deliver services to clients consistent with the professional standards of the Case Management Model, the requirements of funding contracts and the policies and procedures and Shared Values of Volunteers of America-Greater New York.

Location: Wards Island, NY 10035

• Bachelor’s Degree or 60 college credits courses in Human Services field with 2 years of relevant shelter experience, or satisfactory combination of education and experience.
• The position also requires a demonstrated ability in verbal and written communication, including basic computer skills.

• Supervise case managers, interns and other staff as assigned.
• Coordinate with the case management resource developer and senior management to develop program and community resources and provide training and reference materials for case management staff. Manage sharing sessions for peer skill development and resource sharing.
• Provide quality case management services, protect integrity of adopted models, use available resources efficiently and achieve service outcome goals.
• Manage program record keeping, data collection and evaluation to provide for continuous improvement of case management services.
• Manage a client caseload as assigned.
• Provide substance abuse counseling, groups, referrals and follow up services as needed.

We are committed to offering our employees an exceptional comprehensive benefits package that supports their health, well-being, and personal growth. Full-time employees enjoy:

• Prescription Coverage
• Life Insurance
• Retirement Plan
• Tuition Reimbursement
• Paid Time Off, including a Paid Birthday Holiday

VOA-Greater New York is an Equal Opportunity Employer/Vets/Disabled/Other Protected Categories.