Director, Site Merchandising - Beauty

Overview

Be part of an amazing story Macy’s is more than just a store. We’re a story. One that’s captured the hearts and minds of America for more than 160 years. A story about innovations and traditions…about inspiring stores and irresistible products…about the excitement of the Macy’s 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We’ve been part of memorable moments and milestones for countless customers and colleagues.

Those stories are part of what makes this such a special place to work.

Job Overview

The Director of Site Merchandising is responsible for managing a team to optimize the customer’s discovery and selection of products across our Digital properties to optimize online events to drive sales and profitability, and to execute, analyze and audit content. The Director will work closely with peers and cross functional teams across business areas to streamline processes, simplify and automate. The Director will develop an agile team that thrives on results and reacts to business as needed.

The Director creates a vision, goals, and success metrics for the team, prioritizing work efforts, optimizing and evolving team structure, creating and implementing key performance indicators (KPIs) and standards. The Director demonstrates a deep understanding of business objectives, defining site business strategies to meet business objectives then translating business strategies into clear actionable steps for the team. The Director must be highly analytical with strong business acumen, organized, and possess great communication and presentation skills as they will represent their FOB in many forums, partnering closely with business and technical teams across multiple locations.

• Deeply understand customer shopping behavior and preferences.
• Be the expert in your family of business (FOB) and categories within each FOB; maximize online events to increase sales, conversion and profit performance.
• Understand event business strategy, vision, objective and priorities. Define requirement for success – Establish Best in Class Execution based KPI / ROI.
• Ensure implementation of best site experience and seamless execution: promotions, sitewide events, FOB events.
• Build strategic cross-functional relationships (Site Merchandising across FOBs, Sitewide Merchandising, Marketing, Creative Production, Production, and Merchant Partners) to leverage necessary resources in establish best in class event execution.
• Site analysis and audit:
  Align data across all customer touch points and devices, Establish best practices across competitive landscape;
  Facet and browse optimization.
• Manage Header Fly out, Left Hand Navigation; work with SEO and UX team to develop best practices.
• On Site Search – Optimize and establish best practices, execute merchandising approvals as needed.
• Leads team to optimize shopping experience throughout site for all devices and experience.
• Develops an Agile Team that has the ability to react with solutions for success.
• Foster career development – train, motivate and develop team members for continued growth for the entire team.
• Develop presentations and present at team meetings.
• Develop automation to improve event and taxonomy processes.
• Work with enhancements and experimentation teams to drive sales / conversion increases.
• Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities
• Regular, dependable attendance & punctuality and perform other duties as assigned

Merchandising

Experience:

A Bachelor’s degree from a 4-year college or university or equivalent experience, with 8-10 years of online merchandising or retail experience preferred, and 5-7 years of experience in coaching, developing, and motivating teams at various levels.

Retail Industry Knowledge: Passion for and knowledge of the retail industry, including reading fashion magazines and industry publications such as WWD. Experience in apparel, footwear, accessories, or home retailing is a plus.

Analytical

Skills:

Strong analytical and database skills, coupled with visual presentation capabilities.

Orga…