Assistant Branch Manager- Hartsdale

Position Overview

Hartsdale, NY
Salary Range: $65,000 - $85,000

The Assistant Branch Manager (ABM) provides supportive leadership to the Branch Manager, playing an integral role in achieving sales, service, and operational performance goals for the branch. The incumbent ensures business development goals are met and all policies, procedures, and controls are implemented to protect the Bank against monetary loss.

• Support the Branch Manager by overseeing the efficient operation of the branch, ensuring operational functions are performed by staff in accordance with established policies, procedures, and controls.
• Handle all operational issues and branch-related matters effectively, making sound business decisions.
• Provide coaching to staff regarding sales techniques and product knowledge, motivating them to embrace a sales culture and consistently offer suitable Bank products and services.
• Supervise staff on service expectations, policies, procedures, products, systems, and banking transactions; conduct performance appraisals and counsel employees.
• Identify and mitigate operational risk, implement action plans to improve operational controls and mitigate controllable losses while optimizing the customer experience.
• Oversee compliance functions including reconciliations, audits, reporting, controls, records management, approvals, and opening/closing procedures, ensuring all security procedures are strictly followed.
• Cross‑train on all branch positions to perform all operational duties as needed.
• Ensure branch receives an audit grade of "Satisfactory" or better.
• Act as primary troubleshooter for problems and complex client service needs at teller line, monitor quality and efficiency of customer service delivery at branch.
• Serve as liaison between the branch and various departments to ensure full transparency regarding internal policies and procedures.
• Demonstrate comprehensive knowledge of all Bank products, services, procedures, policies, and regulatory issues related to daily job functions.
• Meet assigned sales goals by following the Bank’s business development model, utilize sales coaching techniques to ensure established branch goals are attained.
• Execute sales opportunities with new and existing customers to increase deposit growth; make referrals for non‑deposit products and promote new business and cross‑sell additional products/services.
• Assist in staffing decisions such as hiring, scheduling, disciplinary actions, and evaluating performance.
• Prepare daily, weekly, and monthly reports (e.g., potential losses, cash items, sales); reconcile branch general ledger accounts.
• Conduct staff meetings to discuss objectives; establish priorities to ensure compliance with policy and procedures.
• Make sound decisions regarding approval of customer and bank transactions within authority limits.
• Notarize legal documents for bank customers.
• Perform other duties as requested.

• High School Diploma or GED required;
  Bachelor’s degree preferred.
• At least 6 years of experience in customer service/supervisory role within a banking/retail environment.
• Minimum 3 years of operations experience, preferably in banking.
• Excellent customer service/sales skills.
• Excellent working knowledge of branch operations and banking regulations.
• Effective problem‑solving skills and demonstrated ability to maintain composure when interacting with customers and staff.
• Strong leadership and interpersonal skills.
• Excellent communication skills (verbal + written).
• Proficiency in Microsoft Office suite (Word, Excel, PowerPoint) and experience using banking software.
• Demonstrated comfort level with technology, mobile services and online banking services is a plus.
• Proven ability to stay current and comply with industry regulations.
• Ability to work a flexible schedule including weekends.
• Qualify to be licensed as a Notary Public for New York State.
• Mandatory training may require occasional travel.
• Visa sponsorship not available.

We are an equal‑opportunity employer and do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, military and/or veteran status, age, or any other Federal or State legally protected class. The Bank provides reasonable accommodations for known physical or mental limitations of qualified applicants and employees, unless doing so would impose an undue hardship.