Director - Portfolio Operations

Position Summary

We have an exciting opportunity to join our team as a Director - Portfolio Operations. Reporting to the Senior Director, Real Estate Operations, the Director-Portfolio Operations will work closely with the Real Estate Vice President and Senior Director on the development and implementation of best practices around operational activities and client service as well as the identification and application of industry trends and tools in meeting institutional goals around operational excellence.

• Work closely with the Real Estate Vice President and Senior Director on the development and implementation of best practices around operational activities and client service as well as the identification and application of industry trends and tools in meeting institutional goals around operational excellence.
• Lead the Real Estate operations team in the development and oversight of maintenance and operational programs to deliver a class A experience across the NYULH commercial portfolio.
• Ensure the Real Estate operations team consistently provides prompt and efficient service to occupants and end users throughout the portfolio. Drive customer focus within all areas of operational activities and ensure that effective relationships are maintained with key leadership contacts.
• Coach, develop, guide, and motivate a professional commercial real estate (CRE) team, focusing on professional growth and job performance; conduct talent assessments; manage conflict, and resolve problems to ensure optimal staff outcomes.
• Coordinate the collection, analysis, and reporting by the facility management team of statistical data and analysis to provide accurate and current assessment of facility management objectives, work order productivity, cost savings and improvements. Review work order metrics to identify service gaps and recurring issues and provide corrective actions.
• Ensure properties are managed in compliance with all applicable laws, codes, and standards, including any requirements of third‑party regulators such as DOH, The Joint Commission, CMS, EPA, GME, LCME, and others.
• Develop short‑ and long‑term plans for the portfolio based on equipment useful life cycles, preventive and regular maintenance requirements.
• Review, test, and implement new leading‑edge technologies.
• Design workflows to improve the overall efficiencies on managing the off‑site portfolio.
• Maintain relationships with key leadership stakeholders, including internal departments, external partners, and vendors.
• Develop, track, and report on property‑based budgets at the portfolio and site level. Monitor budget performance on a regular basis to ensure properties are performing within budget, analyzing performance, forecasting variances, and timely communicating issues.
• Assist in development of capital budgets for the portfolio properties, including contributions towards a five‑year plan of maintenance, facility improvement, and cost reduction initiatives.

• Broad functional/technical knowledge of CRE systems.
• Proficiency in plumbing, HVAC, and electrical distribution systems, including the ability to evaluate MEP and architectural drawings to facilitate timely repairs.
• Technical ability to comprehend multiple facility building management systems (BMS) and to troubleshoot critical alerts. Must be able to communicate industry terminology technical support.
• Must be able to prepare and present detailed reports on building operations and systems, as well as the ability to write and communicate clearly and professionally with occupants, end users, colleagues, and leadership.
• Ability to synthesize information from many sources to create, articulate, and implement management strategies that will improve service delivery efficiencies and alignment of goals and expectations between the RED+F and the portfolio tenants.
• Capacity and initiative to function independently, assuming ownership and responsibility for daily management and the ability to follow‑through on assignments without regular supervision or prompting.
• Familiarity with major planning and real‑estate development processes (applicability in the healthcare arena…